Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

My Mozilla Add-On account will not send password reset

ProfitGuider
ProfitGuider
more options

I'm very confused.

I need help with the login to support my sync account.

Evidently there are three logins associated with FireFox and Mozilla. 1. Account Sync 2. Support 3. Forums

Obviously my Support login is working.

I CAN'T login to the SYNC account via the browser. It shows me the correct email address. I asked it to send me a new password. No email every comes.

https://addons.mozilla.org/en-us/firefox/users/pwreset


I see this was a bug report, which says "resolved" but mine is still broken. https://bugzilla.mozilla.org/show_bug.cgi?id=855599

From a similiar and really confusing post https://support.mozilla.org/en-US/questions/954709?esab=a&as=aaq

what can I do?

I'm very confused. I need help with the login to support my sync account. Evidently there are three logins associated with FireFox and Mozilla. 1. Account Sync 2. Support 3. Forums Obviously my Support login is working. I CAN'T login to the SYNC account via the browser. It shows me the correct email address. I asked it to send me a new password. No email every comes. https://addons.mozilla.org/en-us/firefox/users/pwreset I see this was a bug report, which says "resolved" but mine is still broken. https://bugzilla.mozilla.org/show_bug.cgi?id=855599 From a similiar and really confusing post https://support.mozilla.org/en-US/questions/954709?esab=a&as=aaq what can I do?

All Replies (1)

frans tenggara
frans tenggara
more options

may be you must clean up your cookies and cache, then restart your browser application. Try again