Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Javascript functionality is broken at Wells Fargo

  • 2 fhreagra
  • 12 leis an bhfadhb seo
  • 3 views
  • Freagra is déanaí ó maxn99

maxn99
maxn99
more options

Since about the middle of June (may have started with FF 21, but unsure) I have been unable to transfer money between accounts at Wells Fargo.

The web page contains Javascript, and you are supposed choose a 'from' account drop down, then a 'to' account drop down, and then a new box will appear where you can type in the amount.

However, nothing happens after selecting my from/to accounts.

IE/Chrome do not have this problem.

Javascript is enabled in my browser and I tried setting all the options, but no luck.

Any ideas?

Since about the middle of June (may have started with FF 21, but unsure) I have been unable to transfer money between accounts at Wells Fargo. The web page contains Javascript, and you are supposed choose a 'from' account drop down, then a 'to' account drop down, and then a new box will appear where you can type in the amount. However, nothing happens after selecting my from/to accounts. IE/Chrome do not have this problem. Javascript is enabled in my browser and I tried setting all the options, but no luck. Any ideas?

Réiteach roghnaithe

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

To Enable SafeMode

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.
  • Once you get the pop-up, just select "'Start in Safe Mode"

If it works in Safe Mode and in normal mode with all extensions (Tools > Add-ons > Extensions) disabled then try to find which extension is causing it by enabling one extension at a time until the problem reappears.

Close and restart Firefox after each change via "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: "Firefox > Quit Firefox"; Linux: "Firefox/File > Quit")

Read this answer in context 👍 8

All Replies (2)

iamjayakumars
iamjayakumars
more options

Réiteach Roghnaithe

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

To Enable SafeMode

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.
  • Once you get the pop-up, just select "'Start in Safe Mode"

If it works in Safe Mode and in normal mode with all extensions (Tools > Add-ons > Extensions) disabled then try to find which extension is causing it by enabling one extension at a time until the problem reappears.

Close and restart Firefox after each change via "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: "Firefox > Quit Firefox"; Linux: "Firefox/File > Quit")

maxn99
maxn99 Úinéir na ceiste
more options

Thanks a bunch for the troubleshooting process!

I found that an installed "do not track me" add on (v2.2.9.520) was blocking a company called 'tea leaf'. Apparently tea leaf session tracking is initiated when going to the WF transfer tab within the portal.

While at the transfer screen, I went into the "do not track me" options and unblocked tea leaf (set it to "allowed here"), logged out of the WF portal and back in, and voila - it worked.

Thanks again!