Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Cannot load cancelled check images on Fifth Third Bank site

  • 2 fhreagra
  • 4 leis an bhfadhb seo
  • Freagra is déanaí ó the-edmeister

more options

Running Windows XP Profess. Serv. Pack 3 with Mozilla 3.6.10. Log into Fifth Third Bank site. Choose to display checking account information. Click on a check #. "An Error Has Occurred. If the problem persists, please contact a Customer Service Professional at 1-800-XXX-XXXX." Use IE Explorer, can display cancelled check problem. According to Fifth Third Bank site, acceptable browsers include Mozilla 2.X and newer.

All Replies (2)

more options
  • "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
  • "Remove the Cookies" from sites that cause problems: Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems

more options

Fifth-Third did a major upgrade this past weekend, if you are seeing any differences in their services now in comparison to last week contact them.

I can't comment about your particular issue, because I haven't used that feature to view canceled check images in the last few years.

The change that I noticed was that the Username / Password on the Login page now has autocomplete=off which is a good change, IMO. Also, I had to change my online password (some were lost during the transition they told me). I was able to get Firefox to save the new password (using the popular bookmarklet), but it won't autofill properly not matter what I try - at least the User ID does.