Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

For about 2 weeks I have been unable to leave feedback on ebay. Firefox brings up login page but will not accept password. I am having the same problem with my yahoo email. It will not accept my passwords, so I have to use IE to login to these accounts.

  • 1 freagra
  • 9 leis an bhfadhb seo
  • 4 views
  • Freagra is déanaí ó Shawn

bajken
bajken
more options

On yahoo email, it accepted my login id, but not password. This started on one account about two weeks ago. Today when I tried to login to another yahoo email, which worked yesterday, but it would not accept my password on this account. I bought some items on ebay and wanted to leave feedback. When I clicked on the leave feedback button a sign in window appeared, this should not have happened, when I tried to sign in, it would not accept my password. I called ebay and was told they have had many complaints from customers using firefox when trying to leave feedback. The help desk suggested I try with Internet Explorer, I did, and it worked perfectly. I have been using firefox for a long time and really do not want to go back to IE, but when I cannot sign into my accounts, I can't, so I will have to use IE. As far as I know, no new programs have been installed on this computer.

On yahoo email, it accepted my login id, but not password. This started on one account about two weeks ago. Today when I tried to login to another yahoo email, which worked yesterday, but it would not accept my password on this account. I bought some items on ebay and wanted to leave feedback. When I clicked on the leave feedback button a sign in window appeared, this should not have happened, when I tried to sign in, it would not accept my password. I called ebay and was told they have had many complaints from customers using firefox when trying to leave feedback. The help desk suggested I try with Internet Explorer, I did, and it worked perfectly. I have been using firefox for a long time and really do not want to go back to IE, but when I cannot sign into my accounts, I can't, so I will have to use IE. As far as I know, no new programs have been installed on this computer.

All Replies (1)

Shawn
Shawn
  • Moderator
more options

Try deleting cookies and cache:

1. Tools| Clear recent history

2. Time range to clear: Everything

3. If it isn't already selected, select Cookies and Cache

4. Clear now

Check cookie exceptions

1. Tools | Options | Privacy Panel

2. Set Firefox will: Use custom settings for history. Insure Accept cookies for sites and accept third-party cookies is selected

3. Click Exceptions. If the misbehaving site is in that list, select it and click Remove site

Safe Mode

Add-ons can cause problems with not being able to log into certain websites. To see if this is the case with your issue, run Safe mode. When you get to the safe mode window, select Continue in Safe Mode. If this resolves your problem, see Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems

Also see Update Firefox to the latest release and Fix login issues on websites that require a username and password

Athraithe ag Shawn ar