cannot get into my email accoint at all
As of Oct 12 2026 I also have this issue. About a week before the 12th I was getting messages that I needed to sign into my RCN account which I would do and it just kept asking me. A few times each night to start then right before it shut me out I had over 50 of these messages just flooding my screen. I never did get a screen shot of that message, but did for the 2 error messages I got later once it shut me out. I shut down my computer the night of the 11th then when I signed back in on the 12th I could not send or recieve any emails. SOmething similar had happened before, but when I shut down again it went away. This time it did not. I then tried to access my emails thru the webmail I can access, but that also had shut me out. I also tried my tablet, a borrowed smart phone, but I could not access anything for my emails. I troubleshooted with my email company and my internet company, but they found nothing. Then I shut off the wi-fi on the smart phone and bin go I could access the webmail. But I still cannot find anything on what to do to fix this. I use RCN for my email, Spectrum for my internet. It is a POP3. Running Thunderbird version 153.5 Oesr (32 bit) Meadow, which says it is up to date. I have norton 360 anti virus & do not use VPN. I disabled my Auto-protect and firewall on the Norton and that did not change anything. I have sent the error messages to RCN and also troubleshot with Microsoft and had some hints, but nothing has come of that yet. Here are the screen shots of the only 2 things I ould capture. The error message was when I was trying to access my email thru Thunderbird. And it came up every time I tried to send messages, not that does not show up anymore and nothing happens when I try and send anything. The second one was when I was trying to access the RCN webmail and it would not let me in on anything I used. Until I shout off the WI-Fi. Then the smart phone could access my webmail account.
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Can you better describe what you mean by "shut you out"? Did you get some sort of notice that said "you cannot do that"?
If you were having email trouble with only your desktop computer I would first blame Norton. They are notorious for interfering with Thunderbird and other email programs. But since you say you are having trouble accessing the Internet with all the devices in your house, you have a problem with your Internet provider, Spectrum. You might ALSO have an email issue, but until you solve your network problems, any possible email issue cannot be addressed.
So I can get into my old emails on Thunderbird but I get no new emails nor can I send any. That error message I sent was what I get when I try and send an email. I get no other error messages anymore when I click on get messages. I just does not do anything. I contacted Spectrum and they restarted the system, they checked the system and checked the router and the modem and they said there had been no errors in the history at all and there was nothing on their end they could see as to why this was happening. The same thing with RCN, but they are looking into more things. One thing I found out is there is a serious issue with the latest Microsoft update. People cannot start their computers, emails are not working right and the tech guy for all of UMASS Amherst has over 40 computers that are dead in the water and he has been working all week and cannot get them to start. A friend told me about this after I mentioned to him I was having email issues as I needed to borrow his smart phone to see if I could access my emails another way. He also had his computer go dark and they cannot get it to start at all. Then I was talking to other people and they are having similar issues. Some cannot get theircomputers to turn on, one that eventually he did get it to start, but then no bluetooth would work at all. He had to go back to wired devices. And I had asked Microsoft if they had heard of any issues before I heard about this and they said no. But they did send me some info to have RCN try and see if it might help. So I went into check last night to see if I had gotten the latest update and they had tried 2 times, but they both failed. And that was on Oct 12. I went in again just now and it states that I need to reinstall my version of Windows to repair system files and components. I am going to try that and also when I am out today try and access my webmail by Wi-Fi at the library and see if I can get in. That will tell me if it is in my internet or not. I will let you know if it works. But if you have any other ideas with this new info let me know. But I suspect there are many other people who have been running into this update issue. It seems like the total shutdowns are on older computers. Mine is only 1 1/2 yrs old. The people who are having other issues or eventually got them started are ones with newer computers.
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