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Can no longer sign in to Bank of America and Con Edison

schmndrke

I haven't been able to login to Bank of America since July 13. I reported the issue a couple of times. Today I was unable to logon to my Con Edison account. Earlier in the month it worked. I cannot report this site in your help system. It locks on the description page. Does any one work on these issues? I'm concerned that more and more sites will not support Firefox in the future. Firefox was named after Ailurus fulgens, the Red Panda. It is an endangered species. Will Firefox become an endangered browser?

I haven't been able to login to Bank of America since July 13. I reported the issue a couple of times. Today I was unable to logon to my Con Edison account. Earlier in the month it worked. I cannot report this site in your help system. It locks on the description page. Does any one work on these issues? I'm concerned that more and more sites will not support Firefox in the future. Firefox was named after Ailurus fulgens, the Red Panda. It is an endangered species. Will Firefox become an endangered browser?

All Replies (5)

Do you have the built–in VPN feature available to you? Can you log in if you enable it?

I do not have a VPN icon anywhere that I can find.

Can you restart into Troubleshoot Mode (from Help menu) to rule out any addon interference, and also try using a Private Window to get a clean slate without earlier stale data from the sites?

Does any one work on these issues?

Yes, a handful of folks, incl. myself. E.g. ConEd was tested in github.com/webcompat/web-bugs/issues/203910 and it seems to be specific to the user. Similarly to github.com/webcompat/web-bugs/issues/233771 for BofA following the description. Most likely the login elements were removed by users' ad–blockers.

Can you provide any error messages or screenshots documenting the issues you're experiencing? Thanks.

To give you the idea, this is the number of reports — meaning it mostly works for people, otherwise it'd be in hundreds (it's mostly flat with 0 reports a day):

For BOA I tried troubleshooting Mode and Private window. No difference from normal set-up Attached are 2 screen shots. You can see that the formatting of the screen is a little off. I *** out the userid. The password box is not available for i/p

For ConEd. It worked in Private mode, but asked me a security question. Logged on OK. Went to normal mode and it worked normally. Maybe it was a temporary problem with stored cookies.

Cuir ceist

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