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Latest update for pc won’t work

jbr replied
coastaljohn

You updated your browser on my pc today. Now I can’t open it. It opens but has not opened any sites. I’ve had to use bing. I’ve used your browser for several years but unfortunately I’ve not been able to. It locks up when I try to open YouTube. The blue circle starts and locks up. Too bad.

You updated your browser on my pc today. Now I can’t open it. It opens but has not opened any sites. I’ve had to use bing. I’ve used your browser for several years but unfortunately I’ve not been able to. It locks up when I try to open YouTube. The blue circle starts and locks up. Too bad.

All Replies (1)

If you open the same page in Private Window, is there any difference?

Is that on Windows? What is your antivirus/phishing/malware software or security solution provider, and what happens if you disable it (or its "safe browsing" features)?

  1. Please check if you have Enhanced Tracking Protection (ETP) enabled. You can do that by clicking the shield Fx89ShieldIcon icon in the left part of the address bar.
    • If ETP is enabled, try disabling it.
  2. If the problem is not fixed, try clearing Firefox cache.
  3. If it does not help, try clearing cookies and data for the website you experience troubles with (warning: you will be logged out on this website).
  4. If it also does not help, try running Firefox in Troubleshoot Mode. If the problem doesn't persist, please follow the steps from this article to troubleshoot further.
  5. If nothing from the above helps, try creating a new Firefox profile and check if the issue persists there. If it doesn't, you can start copying files from your old profile to the new one to identify which one causes the issue. See this article on what files to copy.
Cuir ceist

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