Web Browser
AT&T/Direct TV Tech Wizards tell Me that your Web Browser is too SECURE... I pay all my Bills using MOZILLA Web, never have a problem. 2 Months ago I have had problems logging on to Direct TV web site to pay my bill. They tell me its your web site... I even told them that I have no problem logging on to Government Web Sites. Can you help me?
AT&T/Direct TV Tech Wizards tell Me that your Web Browser is too SECURE... I pay all my Bills using MOZILLA Web, never have a problem. 2 Months ago I have had problems logging on to Direct TV web site to pay my bill. They tell me its your web site... I even told them that I have no problem logging on to Government Web Sites. Can you help me?
All Replies (1)
Hi,
When you face such issues, try the following troubleshooting steps:
- Please check if you have Enhanced Tracking Protection (ETP) enabled. You can do that by clicking the shield
icon at the left of the address bar.
- If ETP is enabled, try disabling it.
- If the problem is not fixed, try clearing Firefox cache.
- If it does not help, also try clearing cookies and data for the website you experience troubles with (warning: you will be logged out on this website).
- If it also does not help, try running Firefox in Troubleshoot Mode. If the problem doesn't persist, please follow the steps from this article to troubleshoot further.
- As a last effort, try creating a new Firefox profile and see if the issue reproduces there. (If you use the legacy Profile Manager, about:profiles, remember to set your current profile as default again after creating a new one.)
If nothing from the above helps, report the issue on WebCompat, so that our team there can look into it.
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