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Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

I was notified of someone accessing my account and creating a rcovery key and now I cannot reset my pasword

Chantal Galleana
Chantal Galleana

I was notified of someone accessing my account and creating a rcovery key and now I cannot reset my pasword. please I need help

I was notified of someone accessing my account and creating a rcovery key and now I cannot reset my pasword. please I need help

All Replies (2)

markwarner22
markwarner22

How is that even possible unless your gave them your login information.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor

Hi Chantal, you may be able to reset your password (flushing the Sync data) as long as your email is still listed as primary on the account. Please see:

How to change or reset your Mozilla account password