Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Password manager - lost all passwords

  • 3 fhreagra
  • 0 leis an bhfadhb seo
  • 1 view
  • Freagra is déanaí ó cor-el

francois1994
francois1994
more options

Hello everyone,

I was forced to reformat my computer today and I seem to have lost all of my passwords that were saved in Firefox.

I did not back up any of the files that were on my PC as I was unable to do so. I think I have been able to log back in my account and find my passwords.

When I logged back into my Firefox after re-installing it, my passwords are all gone. I need help!

Thank you all

Hello everyone, I was forced to reformat my computer today and I seem to have lost all of my passwords that were saved in Firefox. I did not back up any of the files that were on my PC as I was unable to do so. I think I have been able to log back in my account and find my passwords. When I logged back into my Firefox after re-installing it, my passwords are all gone. I need help! Thank you all

All Replies (3)

TyDraniu
TyDraniu
  • Top 25 Contributor
more options

Did you reset your account password?

Athraithe ag TyDraniu ar

francois1994
francois1994 Úinéir na ceiste
more options

I did

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you would have to reset the password for the Mozilla account because you do not remember this password, then that will remove all data stored on the Sync server because this password is used to encrypt your data locally for security reasons before it is uploaded to the Sync server and only this password or a possible recovery key can decrypt this data.