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I've lost all my passwords.

Kuphostiwe

I've lost all my passwords. They were in my browser Firefox, but it logged out itself. And I didnt remember firefox password, as I have used it only once while creating. I did reset the password, and everything lost. It was registered on most secured mail (protonmail). Having firefox accound is useless, if everything you have will dissapear while password reset. It's not security, it is ill-conceived solution. All my accounts, all my photost now lost...

you were my brother firefox, I have been protecting you always :(

Please return me my accouns data.

I've lost all my passwords. They were in my browser Firefox, but it logged out itself. And I didnt remember firefox password, as I have used it only once while creating. I did reset the password, and everything lost. It was registered on most secured mail (protonmail). Having firefox accound is useless, if everything you have will dissapear while password reset. It's not security, it is ill-conceived solution. All my accounts, all my photost now lost... you were my brother firefox, I have been protecting you always :( Please return me my accouns data.

Eminye Imininingwane Yohlelo

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/67.0.3396.79 Safari/537.36

Eminye Imininingwane

WestEnd 60 izisombululo 5387 izimpendulo
Kuphostiwe

Is this the master password or individual passwords saves?

Is this the master password or individual passwords saves?
FredMcD
  • Top 10 Contributor
4254 izisombululo 59582 izimpendulo
Kuphostiwe

However, if you are talking about sync;

Resetting the sync password, or changing its e-mail, will remove all data from the servers.

This is a security feature. https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information

  • I've lost my Firefox Sync account information - What to do
  • I’ve forgotten, or don't have access to, my Firefox Account email address
However, if you are talking about sync; Resetting the sync password, or changing its e-mail, will remove all data from the servers. This is a security feature. https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information *I've lost my Firefox Sync account information - What to do *I’ve forgotten, or don't have access to, my Firefox Account email address

Umnikazi wombuzo

What is the point of resetting then? If I lost all my data that I've been collecting for a long period.

Anyways, I've changed my browser to Chrome. I am sorry guys...I've lost almost everything I got.

What is the point of resetting then? If I lost all my data that I've been collecting for a long period. Anyways, I've changed my browser to Chrome. I am sorry guys...I've lost almost everything I got.
FredMcD
  • Top 10 Contributor
4254 izisombululo 59582 izimpendulo
Kuphostiwe

Impendulo Ewusizo

We might be able to recover the data, but you need to answer our questions.

We might be able to recover the data, but you need to answer our questions.

Umnikazi wombuzo

please ask

please ask
FredMcD
  • Top 10 Contributor
4254 izisombululo 59582 izimpendulo
Kuphostiwe

Morrowind said

I've lost all my passwords

What about the rest of your profile? settings, bookmarks . . . . .

They were in my browser Firefox, but it logged out itself

Logged out of what?

I did reset the password, and everything lost

What password was reset? Are you talking about something to do with the Mozilla site?

Mozilla is divided into several separate support/service areas. What are you trying to access?


Look on your desktop. Do you see a folder called; Old Firefox?

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

''Morrowind [[#question-1221159|said]]'' <blockquote> I've lost all my passwords </blockquote> What about the rest of your profile? settings, bookmarks . . . . . <blockquote> They were in my browser Firefox, but it logged out itself </blockquote> Logged out of what? <blockquote> I did reset the password, and everything lost </blockquote> What password was reset? Are you talking about something to do with the Mozilla site? Mozilla is divided into several separate support/service areas. What are you trying to access? -------------- Look on your desktop. Do you see a folder called; '''Old Firefox?''' https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

Umnikazi wombuzo

I just started Mozilla Firefox browser and found out that it changed. It was like full reset or like new installed. So there were nothing about me, no bookmarks, no passwords. I remembered Mozilla Firefox account login (e-mail) but unfortunately didn't remember password from it. I tryed to reset the password of Mozilla Firefox account (or how you call it, place where all other passwords and bookmarks were), and I did reset it, but it was empty. As password reset deletes all information as I understood later. That's really desappointed me. As I lost all my job and family passwords. Of course I remember some of them, but most of them are now lost.

I just started Mozilla Firefox browser and found out that it changed. It was like full reset or like new installed. So there were nothing about me, no bookmarks, no passwords. I remembered Mozilla Firefox account login (e-mail) but unfortunately didn't remember password from it. I tryed to reset the password of Mozilla Firefox account (or how you call it, place where all other passwords and bookmarks were), and I did reset it, but it was empty. As password reset deletes all information as I understood later. That's really desappointed me. As I lost all my job and family passwords. Of course I remember some of them, but most of them are now lost.
FredMcD
  • Top 10 Contributor
4254 izisombululo 59582 izimpendulo
Kuphostiwe

FredMcD said

Look on your desktop. Do you see a folder called; Old Firefox?

You have not said, but it sounds like you are talking about a sync account.

Resetting the sync password, or changing its e-mail, will remove all data from the servers.

This is a security feature. https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information

  • I've lost my Firefox Sync account information - What to do
  • I’ve forgotten, or don't have access to, my Firefox Account email address

However, while the data on the sync servers is removed, the data in the Firefox profiles using the sync is not changed.

Using any of the other devices on the sync, create a new sync account. Then install the other devices on the new sync.

''FredMcD [[#answer-1121446|said]]'' <blockquote> Look on your desktop. Do you see a folder called; '''Old Firefox?''' </blockquote> You have not said, but it sounds like you are talking about a sync account. Resetting the sync password, or changing its e-mail, will remove all data from the servers. This is a security feature. https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information *I've lost my Firefox Sync account information - What to do *I’ve forgotten, or don't have access to, my Firefox Account email address --------------- However, while the data on the sync servers is removed, the data in the Firefox profiles using the sync is not changed. Using any of the other devices on the sync, create a new sync account. Then install the other devices on the new sync.
cor-el
  • Top 10 Contributor
  • Moderator
17521 izisombululo 158427 izimpendulo
Kuphostiwe

The password of the Sync account is used to encrypt your personal data locally before uploading to the Sync server.because you forgot it then the new password won't be able to decrypt data that had been encrypted with another password. So thr password is used in two ways, to authenticate on the Sync server and to encrypt your personal data locally. Data that isn't encrypted never leaves your computer.

Note that Sync isn't meant to be used as a backup device and you should always backup your personal data.

The password of the Sync account is used to encrypt your personal data locally before uploading to the Sync server.because you forgot it then the new password won't be able to decrypt data that had been encrypted with another password. So thr password is used in two ways, to authenticate on the Sync server and to encrypt your personal data locally. Data that isn't encrypted never leaves your computer. Note that Sync isn't meant to be used as a backup device and you should always backup your personal data. *https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

Umnikazi wombuzo

so, it means all my data lost irretrievably?

so, it means all my data lost irretrievably?
the-edmeister
  • Top 25 Contributor
  • Moderator
5406 izisombululo 40223 izimpendulo
Kuphostiwe

Morrowind said

so, it means all my data lost irretrievably?

Yes.

Sync data can't be decrypted after a new / different Password is created for the account; the old Password was used to create multiple keys which are used to encrypt user data so that no one except the the user can ever view or use that data. So your data was deleted from the Sync server when you did the Refresh; your data sitting on the Sync server was rendered useless when doing the Refresh.

I guess you missed the warning message when doing the Refresh. see the screenshot

''Morrowind [[#answer-1121750|said]]'' <blockquote> so, it means all my data lost irretrievably? </blockquote> '''Yes.''' Sync data can't be decrypted after a new / different Password is created for the account; the old Password was used to create multiple keys which are used to encrypt user data so that no one except the the user can ever view or use that data. So your data was deleted from the Sync server when you did the Refresh; your data sitting on the Sync server was rendered useless when doing the Refresh. I guess you missed the warning message when doing the Refresh. ''see the screenshot''
cor-el
  • Top 10 Contributor
  • Moderator
17521 izisombululo 158427 izimpendulo
Kuphostiwe

Don't you have any backup of files in the profile folder?

  • C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles\<profile>\

You can look at this utility to browse System Restore points.

Don't you have any backup of files in the profile folder? *C:\Users\&lt;user&gt;\AppData\Roaming\Mozilla\Firefox\Profiles\&lt;profile&gt;\ You can look at this utility to browse System Restore points. *System Restore Explorer http://nicbedford.co.uk/software/systemrestoreexplorer/
FredMcD
  • Top 10 Contributor
4254 izisombululo 59582 izimpendulo
Kuphostiwe

In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.

In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.