Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Artifacts on Youtube videoes when hardware accelereration is enabled

  • 7 bhfreagra
  • 0 leis an bhfadhb seo
  • 1 view
  • Freagra is déanaí ó zeroknight

more options

Artifacts on Youtube videoes when hardware acceleration is enabled. These artifacts is not there playing video on Chrome with hardware acceleration. Disabling acceleration removes artifacts, but videos runs poorly. These artifacts also appears in regular browsing. Intel GPU on latest driver. Since it works in Chrome with the same GPU on the same driver, the problem is in Firefox. Artifacts not there when running Furmark gfx burn in. So problem is not in the hardware. Problem still persistent even on numerous updates of Firefox. Windows 11, Intel HD Graphics 620 GFX, latest driver, latest Firefox.

Artifacts on Youtube videoes when hardware acceleration is enabled. These artifacts is not there playing video on Chrome with hardware acceleration. Disabling acceleration removes artifacts, but videos runs poorly. These artifacts also appears in regular browsing. Intel GPU on latest driver. Since it works in Chrome with the same GPU on the same driver, the problem is in Firefox. Artifacts not there when running Furmark gfx burn in. So problem is not in the hardware. Problem still persistent even on numerous updates of Firefox. Windows 11, Intel HD Graphics 620 GFX, latest driver, latest Firefox.

All Replies (7)

more options

You can test older versions with mozregression to see if it worked previously and find when it stopped working.

more options

I turned off acceleration at least a year ago, I noticed Youtube videos now playing not fluent, so I enabled it again. It could me many versions to try. Mozilla team just need to fix this problem. Where is the support email?

more options

The mozregression tool should only take about 10 tests to find the day the problem occurred within the last year or so. This is the first thing a Mozilla developer would request.

more options

app_name: firefox build_date: 2020-01-15 build_file: C:\Users\tulle\.mozilla\mozregression\persist\2020-01-15--mozilla-central--firefox-74.0a1.en-US.win64.zip build_type: nightly build_url: https://archive.mozilla.org/pub/firefox/nightly/2020/01/2020-01-15-21-36-21-mozilla-central/firefox-74.0a1.en-US.win64.zip changeset: c35bb210b8ae793c844bd94c1848d246bf601293 repo_name: mozilla-central repo_url: https://hg.mozilla.org/mozilla-central

Does not have artifacts on webpages with hardware acceleration enabled.

more options

So 2020-01-15 is the last good version and 2020-01-16 is the first bad version?

You can disable hardware acceleration just for video by changing media.hardware-video-decoding.enabled to false in about:config then restart the browser.

more options

Artifacts are on webpages as well. There is an error in the Mozilla software. There are no artifacts in Chrome with hardware acceleration. If I disable hardware accelerations, webpages and videos are slow and notchy. Where are the Mozilla developers, why are they not taking note of this?

Where is the email for Mozilla developers?

more options

Can you attach a screenshot of the artifacts?

Does it still happen in a new profile (without signing into sync account)? An easy way to test a new profile is to install Developer Edition and see if it happens there or refresh your existing profile.