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Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.
Réitithe Cartlannaithe

Primary account email required for sign-in error

Alex replied
Alex

From the subject line - I keep getting this error when trying to use Firefox Sync on my Windows 10 desktop. Sync already works on Mac and Android, and I've already verified that I'm using my primary email to login.

From the subject line - I keep getting this error when trying to use Firefox Sync on my Windows 10 desktop. Sync already works on Mac and Android, and I've already verified that I'm using my primary email to login.

All Replies (2)

Did you previously used this profile with that old primary email address ?

Réiteach Roghnaithe

I managed to get Sync to work by opening a Private Browsing window and signing in using the same email and password.