Firefox REFUSES To Connect To Hotmail/REFUSES To Refresh Hotmail
ONCE AGAIN, I am having Hotmail issues through Firefox, and ONLY through Firefox!!! I had to go to PALE MOON AGAIN to use Hotmail. This is getting REALLY irritating. I can go to ANY OTHER website through Firefox with no issue, but Hotmaill? Oh no, of course not. Your damn browser refuses to cooperate and Hotmail just sits there for the past TWENTY-FOUR HOURS with a waiting symbol and stalls out, refusing to do ANYTHING to refresh the page, and when I try and open an email, Hotmail says, "We're sorry, we can't display that message right now." But when I use Pale Moon, NO PROBLEMS WHATSOEVER!!!! FIx your damn browser to work with Hotmail CORRECTLY this is YOUR problem!!! Since it works FINE through Pale Moon the problem is OBVIOUSLY with YOU!!! I am so sick and tired of YOUR BROWSER stalling out and causing issues ALL THE TIME! DO SOMETHING!!!
All Replies (6)
You can check for issues with Total Cookie Protection.
When you say Hotmail, do you mean the newer interface at
or is there still a Hotmail site?
If a site is generally known to work in Firefox, these are standard suggestions to try when it stops working normally:
Double-check content blockers: Firefox's Tracking Protection feature, and extensions that counter ads and tracking, may break websites that embed third party content (meaning, from a secondary server).
(A) The shield icon toward the left end of the address bar usually turns a bit purplish when content is blocked. Click the icon to learn more or make an exception. See: Enhanced Tracking Protection in Firefox for desktop.
(B) Extensions such as Adblock Plus, Blur, Disconnect, DuckDuckGo Privacy Essentials, Ghostery, NoScript, Privacy Badger, uBlock Origin or uMatrix usually provide a toolbar button to manage blocked content in a page. There may or may not be a number on the icon indicating the number of blocked items; you sometimes need to click the button to see what's going on and test whether you need to make an exception for this site.
Cache and Cookies: When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.
(1) Clear Firefox's Cache
See: How to clear the Firefox cache (only select Cached web content, don't clear all cookies and site data)
If you have a large hard drive, this might take a few minutes.
(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, click the lock icon at the left end of the address bar. After a moment, a "Clear Cookies and Site Data" button should appear at the bottom. Go ahead and click that. Firefox will ask you to confirm; go ahead and confirm.
Then try reloading the page. Does that help?
Testing in Firefox's Troubleshoot Mode: In this mode, Firefox temporarily deactivates extensions, hardware acceleration, any userChrome.css/userContent.css files, and some other advanced features to help you assess whether these are causing the problem.
If Firefox is running:
You can restart Firefox in Troubleshoot Mode using either:
- "3-bar" menu button > Help > Troubleshoot Mode... (before Fx88: Restart with Add-ons Disabled)
- (menu bar) Help menu > Troubleshoot Mode... (before Fx88: Restart with Add-ons Disabled)
and OK the restart. A small dialog should appear. Click the Open button (before Fx88: "Start in Safe Mode" button).
If Firefox is not running:
Hold down the Shift key when starting Firefox. (On Mac, hold down the option/alt key instead of the Shift key.) A small dialog should appear. Click the Open button (before Fx88: "Start in Safe Mode" button).
Note: Don't use the Refresh without first reviewing this article to understand what will be deleted: Refresh Firefox - reset add-ons and settings.
I'm not a technological person, but I know it's not the cache or cookies. It turned out to be the fact that Firefox needed to update itself. But the fact that EVERY OTHER SITE I was on was working just fine and ONLY hotmail was having issues, tells me a lot. WHY is ONLY hotmail ALWAYS affected!? WHY can't YOU (FIREFOX) make yourself compatible with HOTMAIL!? I've had my hotmail account for over twenty years. I'm not dumping it. Other people still have hotmail. You (FIREFOX) need to make yourself COMPATIBLE with hotmail!
Hotmail is hotmail - firefox has no control how they control their access to their online email site and if they change configuration to work with different browser then it's out of Firefox control. Also it's no longer called hotmail the domain login name has changed as well. It's now outlook.live.com so the name hotmail no longer exits when you try to login it outlook.live.com now.
It turned out to be the fact that Firefox needed to update itself.
The problem was solved after you installed the latest Firefox update? Or it isn't solved yet?
Yes, it connected and stopped stalling when Firefox completed its update. But prior to that, no other site had issues and I could connect EVERYWHERE else with no problem. Only Hotmail kept sitting and stalling out, refusing to connect! Only Hotmail ALWAYS stalls out when Firefox has issues with itself and needs to do something.