Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

my primary email address isn't correct

more options

How can I change my primary email address? I'm not computer smart to find your secret language to do that. Please change my primary email address to: [email edited from public] @gmail.com Cable one has pulled the plug and disconnected my previous [email edited from public] @cableone.net address. No one can send any emails to that address anymore as nothing is there.

I hope you can please help me. Jan Kautz

How can I change my primary email address? I'm not computer smart to find your secret language to do that. Please change my primary email address to: [email edited from public] @gmail.com Cable one has pulled the plug and disconnected my previous [email edited from public] @cableone.net address. No one can send any emails to that address anymore as nothing is there. I hope you can please help me. Jan Kautz

Athraithe ag James ar

Réiteach roghnaithe

Hi Jan, the normal process is:

(1) Add a secondary email address (2) Verify the secondary address (3) Switch primary and secondary

More info: Change primary email address on Mozilla account

However, if you no longer have access to the original account, you might need to create a new account with your new address instead. Stay tuned for other comments.

Read this answer in context 👍 0

All Replies (1)

more options

Réiteach Roghnaithe

Hi Jan, the normal process is:

(1) Add a secondary email address (2) Verify the secondary address (3) Switch primary and secondary

More info: Change primary email address on Mozilla account

However, if you no longer have access to the original account, you might need to create a new account with your new address instead. Stay tuned for other comments.