Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Unable to set Primary Password

  • 4 fhreagra
  • 1 leis an bhfadhb seo
  • 1280 views
  • Freagra is déanaí ó acurban

more options

I'm trying to import my saved logins and passwords from Chrome to Firefox. When to try to do this I get prompted to create a Primary Password. Whenever I try to do this, I get a message saying, "Unable to set Primary Password." I also can't cancel out of this or switch to another tab--I have to ctrl-alt-del and close Firefox to get out of it. I also can't create a Primary Password through the options menu. Anytime I try to set a primary password it just says "Unable to change Primary Password."

I'm trying to import my saved logins and passwords from Chrome to Firefox. When to try to do this I get prompted to create a Primary Password. Whenever I try to do this, I get a message saying, "Unable to set Primary Password." I also can't cancel out of this or switch to another tab--I have to ctrl-alt-del and close Firefox to get out of it. I also can't create a Primary Password through the options menu. Anytime I try to set a primary password it just says "Unable to change Primary Password."

Réiteach roghnaithe

Got it working by creating a new profile through the about:profiles page and deleting the old profile.

Read this answer in context 👍 0

All Replies (4)

more options

You can check the about:policies page (63+) to see whether policies are active and whether errors are reported.


You can try to delete key4.db and a possible key3.db in the Firefox profile folder.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

Athraithe ag cor-el ar

more options

No policies are active. Deleted both key4.db and key3.db--no luck.

more options

Does it make any difference if you save a login in Firefox first to get things started?

If needed, I have a test page where you can save a dummy username and password (like abc and 123):

https://jeffersonscher.com/res/logintest.html

more options

Réiteach Roghnaithe

Got it working by creating a new profile through the about:profiles page and deleting the old profile.