Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

After replacing RAM firefox said "It looks like you haven't used firefox for a while" and asked if I wanted to refresh. Then deleted all of my add ons including passwords

  • 2 fhreagra
  • 1 leis an bhfadhb seo
  • 3 views
  • Freagra is déanaí ó cor-el

more options

After replacing RAM firefox said "It looks like you haven't used firefox for a while" and asked if I wanted to refresh. Then deleted all of my add ons including passwords!

After replacing RAM firefox said "It looks like you haven't used firefox for a while" and asked if I wanted to refresh. Then deleted all of my add ons including passwords!

All Replies (2)

more options

Look on your desktop. Do you see a folder called; Old Firefox? Look inside. Look for the folder with the latest creation date.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

more options

It is possible that you had already switched to an older profile that hadn't been used for two months to get this notification to refresh.

You can check if there are more profiles present that have been used recently (i.e. check the file dates).