Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Firefox not opening or loading

  • 1 freagra
  • 1 leis an bhfadhb seo
  • 4 views
  • Freagra is déanaí ó philipp

firefoxmole
firefoxmole
more options

My Firefox updated itself and wont start at all, which is odd as it was working fine before. I am using Window 8.1 64 bit version, when checking in the task manager there is a process running using 30mb and 0% cpu .

Stuff i tried so far: 

- try loading it in safemode - still doesn't load
- tried deleting the profiles found under users/appdata
- tried uninstalling and downloading a fresh copy.
- tried disabling kaspersky and malwarebytes

any other suggestions?

thanks

My Firefox updated itself and wont start at all, which is odd as it was working fine before. I am using Window 8.1 64 bit version, when checking in the task manager there is a process running using 30mb and 0% cpu . Stuff i tried so far: - try loading it in safemode - still doesn't load - tried deleting the profiles found under users/appdata - tried uninstalling and downloading a fresh copy. - tried disabling kaspersky and malwarebytes any other suggestions? thanks

All Replies (1)

philipp
philipp
  • Moderator
more options

hi firefoxmole, mozilla just released an update to firefox 49.0.2 that should fix a problem that sound pretty similar to what you've described. you can download this new version from https://www.mozilla.org/en-US/firefox/all/ to see if it works for you too.