Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Hotmail will not open now Firefox has updated

Firefox has just updated on this laptop and now Hotmail will not open at all. It says 'Firefox can't find the server ' but i can open it on my PC fine. about 90% of the sites i try to open also don't open on my PC, but they open on my laptop. I am not technical and can do little with a computer. How can I get sites to open or should I use another browser? Thanks

Firefox has just updated on this laptop and now Hotmail will not open at all. It says 'Firefox can't find the server ' but i can open it on my PC fine. about 90% of the sites i try to open also don't open on my PC, but they open on my laptop. I am not technical and can do little with a computer. How can I get sites to open or should I use another browser? Thanks

Réiteach roghnaithe

Your Firefox reported to the forum that it's version 43. Where did you get Firefox 43 -- the current version is 46?

Please see this article for information on updating: Update Firefox to the latest release.

If you think Firefox 43 might have been from an unofficial source, please run some of the free cleaning tools in this article just in case: Troubleshoot Firefox issues caused by malware.

Read this answer in context 👍 0

All Replies (2)

Which address are you using for Hotmail?

What if you start on the "Live" login page here:

https://login.live.com/login.srf

For other sites that don't load, is there any pattern, for example, is the problem with HTTPS addresses (secure sites) vs. HTTP addresses (regular connection), or anything else you notice?

Réiteach Roghnaithe

Your Firefox reported to the forum that it's version 43. Where did you get Firefox 43 -- the current version is 46?

Please see this article for information on updating: Update Firefox to the latest release.

If you think Firefox 43 might have been from an unofficial source, please run some of the free cleaning tools in this article just in case: Troubleshoot Firefox issues caused by malware.