Facebook chat dissapears sometimes, takes ages to load a 7 second video
When I´m browsing Facebook, it loads very slow, the chat dissapears and doesn´t fix no matter how many times I refresh the page. So I have to often close down Firefox, which is very annoying. Second of all, no matter how long the videos on Facebook are, from a few seconds to minutes, it takes ages to load (sometimes it doesn´t load at all). My internet connection is at 50/50 Mbit/s so there´s nothing wrong with my connection.
Quick answer or help will be appreciated!
All Replies (3)
Start Firefox in Safe Mode to check if one of the extensions (Firefox menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.
- Switch to the DEFAULT theme: Firefox menu button/Tools > Add-ons > Appearance
- Do NOT click the Reset button on the Safe Mode start window
- https://support.mozilla.org/kb/Safe+Mode
- https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
You can check the Network log in the Web Console (Firefox/Tools > Web Developer) to see how long it takes to load content.
You can use Ctrl+F5 or Ctrl+Shift+R to reload the page and bypass the cache to generate a fresh log.
Tried all the tips above, but none of them are improving anything.
What security software (Anti-Virus software, firewall) do you have?
Try to boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) to see if that helps.