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• After exiting proxifier software while web pages are still open in firefox, I could not open any web pages unless firefox is restarted. Plz help me.

  Hi, [http://proxifier.com/ Proxifier] seems to be a transparent proxy. So you could try setting '''No proxy''' in Firefox '''Tools''' ('''Alt''' + '''T''') > '''Options''' > [h…

• How do you copy a picture into your e-mail???

  Sorry about the confusion. What I actually meant was: In Firefox you could use a method supported by the particular site like drag-and-drop from the desktop/folder into the web…

• Firefox does not automatically load nor find the login page for a public network (i.e. username and password)

  Hi, You can try setting the login page as the [https://support.mozilla.org/en-US/kb/How%20to%20set%20the%20home%20page Home page] and choose to '''Show my home page''' beside '…

• How do you copy a picture into your e-mail???

  Hi, The error seems to be related to the site's service (send error). The site support/forum could be helpful. In Firefox you could use a method supported by the particular …

• i cannot download jave i uninstalled all old versions now comes back corrupt when i try loading a new java???

  Hi, Please try this link: http://www.oracle.com/technetwork/java/javase/downloads/jre7-downloads-1880261.html After selecting to '''Accept License Agreement''', you can try …

• To set no proxy in command prompt mode

  Hi, You can try to '''echo user_pref("network.proxy.type", 0);''' (value 0). It gets appended after any previous values - let the previous value remain as is - , and at the nex…

• I need to get to my laptop (dale-pc) through home group can you help me

  Hi, This is the support forum for [https://www.mozilla.org/en-US/firefox/new/ Firefox]. The [https://answers.microsoft.com Windows support] would be helpful. [http://windows…

• How to import bookmarks from the hd of a dead laptop using Windows 8.

  Hi, Please try this: Open your current profile folder via Firefox '''Help''' ('''Alt''' + '''H''') > '''Troubleshooting Information''' > '''Show Folder''', exit Firefox, and de…

• Is the new version of Firefox 20 compatible with the Norton Toolbar?

  Hi, Please see [https://community.norton.com/t5/Norton-Toolbar-Norton-Identity/Firefox-20-amp-Google-Chrome-26-Support-for-Norton-Toolbar/td-p/937023 this]. [https://communi…

• Restored Computer to original state, had to join Mozilla again how do I get bookmarks from other Mozilla acct

  Hi grannyrosey, You need to copy/overwrite the '''places.sqlite''' from the backup into the newly installed Firefox profile after exiting Firefox. You can open the Firefox prof…

• Had add on Privacy suite before upgrade to 17. Will this be fixed soon?

  Let me guess, you are braying at the mirror, right? And oh, if you additionally have yellow glasses, take that off to stop seeing everything in yellow. Well, no problems here w…

• When using Firefox and Bing, auto search suggestions will not populate even though all options for it are enabled.

  No problem :)

• Had add on Privacy suite before upgrade to 17. Will this be fixed soon?

  If you have security software (antivirus, firewall etc.) installed, you can try deleting all existing instances of Firefox and its related processes/files in all the different con…

• Web site freeze (some links doesnt work)

  Hi, Please try a '''Ctrl''' + '''F5''' refresh. You may also have to [https://support.mozilla.org/en-US/kb/remove-recent-browsing-search-and-download-history?redirectlocale=en-…

• I get no video. It just leaves a blank box.

  Hi, You can try to '''Disable''' one of the two Flash entries (preferably Shockwave Flash 11.4 r402) in '''Tools''' ('''Alt''' + '''T''') > '''Add-ons''' > '''Plugins''' and ch…

• Please tell me why it takes so long to log into a site protected by 'Rapport' security software since the upgrade to 17.0.1. Also locks firefox temporarily

  the-edmeister: Thanks for fixing the link :)

• Please tell me why it takes so long to log into a site protected by 'Rapport' security software since the upgrade to 17.0.1. Also locks firefox temporarily

  No problem :)

• Middle clicking on a tab sometimes opens a new tab instead of closing it, happens at random and persists until browser restart.

  You may also have to restart - a quick way to restart Firefox is to press [https://developer.mozilla.org/en-US/docs/Tools/GCLI '''Shift''' + '''F2'''], type '''restart''' and '''E…

• Please tell me why it takes so long to log into a site protected by 'Rapport' security software since the upgrade to 17.0.1. Also locks firefox temporarily

  Hi, Please see http://www.trusteer.com/support/ for updating the current installation, and reporting issues. ''fixed the broken hyperlink - Ed''

• Why do i get an error when i visit my domain www.organic4u.com.au I need it removed, its affecting business. Invalid security cert?

  Hi, On your site's (www.organic4u.com.au) source, please try changing the frame src= tag to https://ecohealth.miessence.com, or http://www.ecohealth.miessence.com

• Why mozzila is not showing me the box with the crypted words when i have to registrate somwhere and more exactlly in the sync section?

  Hi, If you have security software (antivirus, firewall etc.) installed, you can try deleting all existing instances of Firefox and its related processes/files in all the differ…

• Had add on Privacy suite before upgrade to 17. Will this be fixed soon?

  Hi, [https://addons.mozilla.org/en-US/firefox/addon/privacysuite/?src=search PrivacySuite] is compatible. You can try to right-click and '''Find Updates''' for PrivacySuite via…

• Middle clicking on a tab sometimes opens a new tab instead of closing it, happens at random and persists until browser restart.

  Hi, Please see [https://support.mozilla.org/en-US/kb/tab-mix-plus-incompatible-update-to-fix this]. If problems persist, you can also reset Firefox. To save a listing of the…

• I'm trying to switch from Mozilla to Downloads to Media Player and each time I click on one it just flashes.

  Hi, Does this happen only when Firefox is active, or even otherwise? Please note that you can [https://support.mozilla.org/en-US/kb/update-firefox-latest-version update Fire…

• Easyonline pop-up

  Hi, The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: ''This will cause you to lo…

• Cannot modify route in Bing Maps

  Hi, There doesn't seem to be any issues. Please try a '''Ctrl''' + '''F5''' refresh. You may also have to [https://support.mozilla.org/en-US/kb/remove-recent-browsing-search…

• I get "BAD IMAGE" when many *.exe files are accessed. The error image refers to "BROWSE~.dll. What is correct file name?

  Thanks for the update :)

• my URL text box isn't work

  Hi, The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: ''This will cause you to lo…

• How do I stop FF from opening everytime I want to use the XPS Viewer,even when FF is not open at the time

  Hi, You may have to change the setting for .xps in Windows Control Panel > Default Programs > Associate a file type or protocol with a program. The [http://answers.microsoft.co…

• I want to get Norton Anti-virus Toolbar for Firefox 17.1. Does anybody know IF and/or WHEN this can be done?

  Hi, Please see [https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?ct=us&lg=en&product=home&pvid=f-home&version=1&docid=kb20100122090203EN_EndUserProfile_en_…

• When using Firefox and Bing, auto search suggestions will not populate even though all options for it are enabled.

  If you have security software (antivirus, firewall etc.) installed, you can try deleting all existing instances of Firefox and its related processes/files in all the different con…

• Whenever a new window (or even Firefox program windows like Add-ons, Bookmarks, Settings, etc) is opened, Firefox freezes for 30+ seconds before opening it.

  No problem :)

• Whenever a new window (or even Firefox program windows like Add-ons, Bookmarks, Settings, etc) is opened, Firefox freezes for 30+ seconds before opening it.

  Hi, [https://support.mozilla.com/en-US/kb/Safe%20Mode Safe Mode] also disables the themes ('''Appearance''') in '''Tools''' ('''Alt''' + '''T''') > '''Add-ons'''. and hardware …

• can not type in subject line when sending an email

  Hi, Please check if this happens in [https://support.mozilla.org/en-US/kb/Managing-profiles new profile]. [https://support.mozilla.org/en-US/kb/Profiles?s=profile&r=2&e=sph&…

• I get "BAD IMAGE" when many *.exe files are accessed. The error image refers to "BROWSE~.dll. What is correct file name?

  Hi, The [http://answers.microsoft.com/ Windows OS support] would be helpful.

• When using Firefox and Bing, auto search suggestions will not populate even though all options for it are enabled.

  Hi, Please try a '''Ctrl''' + '''F5''' refresh. You may also have to [https://support.mozilla.org/en-US/kb/remove-recent-browsing-search-and-download-history?redirectlocale=en-…

• download maanger add on manager not working

  Also: The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: ''This will cause you to los…

• Strange Options in right click menu/No "copy text" when text highlighted

  Thanks for the update :)

• WHY can'tI find setting to control webpage format - Just got large words across screen & can't find the 'reformat' tab to cure this problem in Waterfox or FFox

  Hi, Please try pressing '''Ctrl''' + '''0''' (zero) on the keyboard to reset zoom. You may also want to ensure that '''Basic Page Style''' is selected in View ('''Alt''' + '''V…

• I have Firefox 17.0 and I installed a "Lights Out" feature. Since then some things haven't been working. When I click on my Yahoo search bar I get this window "

  Hi, Please see [https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems Solve common Firefox problems].

• When I type a b the "Edit" on the toolbar opens up. This is not the only key which this happens with - b k e , spacebar, etc - how do i get this to stop?

  Hi, Please check if this happens in other programs, and also, if possible with another keyboard. If the problem is limited to Firefox, you can reset Firefox. The Reset Fi…

• Strange Options in right click menu/No "copy text" when text highlighted

  Hi, Please check if this happens in [https://support.mozilla.com/en-US/kb/Safe%20Mode Safe Mode]. Safe mode disables the installed '''Extensions''', and themes ('''Appearance''…

• I lost my bookmark toolbar and it won't come back.

  Hi, Please also [https://support.mozilla.org/en-US/kb/update-firefox-latest-version#w_how-do-i-manually-check-for-updates update Firefox] and check. [https://www.mozilla.org…

• Feedback banner appears each time Firefox 17.0.1 starts.

  Hi, Please create a screenshot of the problem you're seeing by following the guide mentioned at [[How do I create a screenshot of my problem?]]. Once you've done this, attac…

• I'm getting "Firefox plug-in installation failed" from Microsoft. Saying my Windows is invalid. What do I do?

  IE Tab + embeds Microsoft Internet Explorer inside Firefox. So if the WGA plugin installation from Microsoft is failing, you can try the same validation through Internet Explorer.…

• I want to keep the Feedly icon visible in my toolbar area.

  You can try placing the icon from the [https://support.mozilla.org/en-US/kb/how-do-i-customize-toolbars Customize] (right-click the + after the last tab) mini-window. Please note …

• links in gmail and other emails won't work, have to use IE or Crome whats the solution

  If you have security software (antivirus, firewall etc.) installed, you can try deleting all existing instances of Firefox and its related processes/files in all the different con…

• Is firefox supported on windowss 8?

  Hi, Please right-click the downloaded file > '''Properties''' > '''Digital Signatures''' > '''Details''', which should state '''Mozilla Corporation''' and '''OK'''. This ensure…

• Can Firefox open one page in same window?I could do that few days ago,and now all of a sudden it open new page in new tab or new window.What can I do?Thank you

  Hi, On the search results page, you can try changing the setting beside '''Results Window''' via the gear icon on the top right corner of the page. Please also see the '''Note'…

• I'm getting "Firefox plug-in installation failed" from Microsoft. Saying my Windows is invalid. What do I do?

  Hi, You can try to use [https://addons.mozilla.org/en-US/firefox/addon/ie-tab-plus/ IE Tab +]. After installation, when on a problematic page, please try right-clicking > '''Vi…

• links in gmail and other emails won't work, have to use IE or Crome whats the solution

  Hi, The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: ''This will cause you to lo…

• How do I disable resuming downloads after restarting the browser?

  Hi, You can try to set [http://kb.mozillazine.org/index.php?title=Browser.download.manager.quitBehavior&redirect=no browser.download.manager.quitBehavior] to '''1''' in [http:/…

• Finance.Yahoo.com displayed as text in a jumble--a CSS problem ? Looks fine in IE

  Is it when you you're signed in, and inside a custom page? Please create a screenshot of the problem you're seeing by following the guide mentioned at [[How do I create a scree…

• There are sites that will not open in Firefox that will open in Chrome...what is the problem?

  If it's an internet facing site (public), could you please post a link?

• Why won't Firefox 17 give me search results with Google by pressing enter instead of refreshing?

  Hi, Please try a '''Ctrl''' + '''F5''' refresh. You may also have to '''Clear Now''' the '''Cache''' and '''Cookies''' with '''Time range to clear''' set to '''Everything''' vi…

• There are sites that will not open in Firefox that will open in Chrome...what is the problem?

  Hi, On problematic sites, Please try a '''Ctrl''' + '''F5''' refresh. You may also have to '''Clear Now''' the '''Cache''', '''Site Preferences''' , and '''Cookies''' with '''T…

• Font is blurry, works if I go into firefox "Safe Mode"

  Also, you can try to right-click and '''Toggle''' the key '''gfx.font_rendering.directwrite.enabled''' to '''false''' in [http://kb.mozillazine.org/About:config about:config]. …

• Firefox is doing nothing after extracting

  Hi, Please also try right-clicking the installer and '''Run as administrator'''. If problems persist you can also try double-clicking and select '''Current user ...''' (as show…

• NoScript Icon is no longer in toolbar in windows 8

  Hi, With the '''Customize''' (right-click the + after the last tab) mini-window opened, please try to click-hold and drag the NoScript icon from the add-on bar to the main tool…

• I can't open multiple tabs

  Hi, The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: ''This will cause you to lo…

• How do I add/browse for apps?

  No problem :)

• how do I get rid of xmarks. I never installed it and I can't find it in the control panel

  Hi, If it was installed as a Firefox extension you can try to '''Remove''' it in Firefox '''Tools''' ('''Alt''' + '''T''') > '''Add-ons''' > '''Extensions'''. [https://suppo…

• How do I change the browser window to make it narrower? Need to fit multiple windows on a wide screen monitor without having to use a horizontal scroll bar.

  Hi, When Firefox is not maximized, you can use the four corners to resize the window. Once you've settled on a comfortable window size, please try pressing '''Ctrl''' + '''-'''…

• Finance.Yahoo.com displayed as text in a jumble--a CSS problem ? Looks fine in IE

  Hi, If you have security software (antivirus, firewall etc.) installed, you can try deleting all existing instances of Firefox and its related processes/files in all the differ…

• How do I add/browse for apps?

  Hi, It could have been added by an [https://support.mozilla.org/en-US/kb/Using%20extensions%20with%20Firefox add-on]. You can try to find the corresponding add-on via '''Tools'…

• Why I Cannot sign-in as member on intellicast.com

  Hi, Please try a '''Ctrl''' + '''F5''' refresh. You may also have to '''Clear Now''' the '''Cache''', and '''Cookies''' with '''Time range to clear''' set to '''Everything''' v…

• When I click a known, working, link, why do I end up with a failed google search insgteaD OF GOING TO THE LINK ?

  What happens if you directly enter e.g. '''google search redirect''' in the location (address) bar, or the Search bar?

• How to prevent a certain cookie from being placed in my computer?

  ooh, you can edit the cookie via [https://developer.mozilla.org/en-US/docs/Tools/GCLI '''Developer Toolbar'''] (Shift + F2).

• How to prevent a certain cookie from being placed in my computer?

  Hi, If '''Use custom settings for history''' is chosen in Firefox '''Tools''' ('''Alt''' + '''T''') > '''Options''' > '''Privacy''', you can manually '''Block''' the site cooki…

• When I click a known, working, link, why do I end up with a failed google search insgteaD OF GOING TO THE LINK ?

  This could also be indicative of deep-rooted OS malware activity. If scanning with two or more different scanners didn't uncover anything you could also try the dedicated security…

• YouTube doesn't remember me with Firefox (it does with IE).

  Hi, You can try to '''Clear Now''' the '''Cache''', '''Site Preferences''' , and '''Cookies''' with '''Time range to clear''' set to '''Everything''' via '''Tools''' ('''Alt'''…

• Most of my icons (e.g. Amazon book pictures) have disappeared. How do I get them back?

  Hi, Please try a '''Ctrl''' + '''F5''' refresh. You may also have to '''Clear Now''' the '''Cache''', '''Site Preferences''' , and '''Cookies''' with '''Time range to clear''' …

• I haven't been able to finalize any recent upgrade.

  Hi, Please also try updating using the full installer after exiting Firefox: https://www.mozilla.org/en-US/firefox/new/ [https://support.mozilla.org/en-US/kb/update-firefox-…

• Why do web pages in Firefox 12 keep timing out when the pages load in Opera? This is happening in Windows Xp, Ubuntu 10.04 and 12.04. Firefox is also very slow.

  Thanks for the update and glad to know the situation has improved :)

• Where is the cookie exception list in Firefox 17.0.1

  Hi, You can try setting '''Firefox will:''' to '''Use custom settings for history''' in '''Tools''' ('''Alt''' + '''T''') > '''Options''' > [https://support.mozilla.org/en-US/k…

• Why do web pages in Firefox 12 keep timing out when the pages load in Opera? This is happening in Windows Xp, Ubuntu 10.04 and 12.04. Firefox is also very slow.

  You can open the current profile folder via Firefox '''Help''' ('''Alt''' + '''H''') > '''Troubleshooting Information''' > '''Show Folder'''. Go up one level, and copy/backup the …

• Lock Bookmarks and History to protect while sharing computer?

  You're welcome :) Also on sites for which you have the saved passwords or log in, you have to log out completely, and ideally also make sure that the log in status is not saved…

• Unable to establish the connection

  Hi, Instead of the reload button, what happens if you use the '''Try again''' button inside the error window, does the page load immediately??

• Lock Bookmarks and History to protect while sharing computer?

  Hi, The ideal way would be to use separate [http://technet.microsoft.com/en-us/magazine/ff629367.aspx Windows user accounts], preferably Standard accounts, as Firefox automatic…

• open yahoo email kills up/down arrow keys in Yahoo email

  1) File a report for the "bug". 2) The two different sites in question. There may be different reasons.

• Website ads keep using proxy settings and I get the "Authentication required" message over and over again. I do I stop ads from using my proxy settings?

  Hi sekchinyong, The original problem was related to additional authentication prompts, not to the main authentication prompt. Is it the same? If not, you can try [https://addon…

• open yahoo email kills up/down arrow keys in Yahoo email

  happyuser and fevans: You can file separate reports [https://bugzilla.mozilla.org/ here] as this concerns two different products, and link to the reports on this thread.

• open yahoo email kills up/down arrow keys in Yahoo email

  It seems to be okay. Chat is also functional. I didn't unblock or change the NoScript defaults. For me only one domain (yahoo.net) is automatically blocked by NoScript. Perhaps th…

• Why do web pages in Firefox 12 keep timing out when the pages load in Opera? This is happening in Windows Xp, Ubuntu 10.04 and 12.04. Firefox is also very slow.

  Hi again philipgr, As this seems to be happening intermittently and with more than one browser though in a slightly different ratio, can you also please confirm the signal stre…

• open yahoo email kills up/down arrow keys in Yahoo email

  Hi happyuser and fevans, We would very much like to help. The thing is many of the contributors/helpers (including me) here may not be having a paid Yahoo mail account. I co…

• On opening first bookmark of folder by middle mouse click, Firefox closes.

  No problem :)

• On opening first bookmark of folder by middle mouse click, Firefox closes.

  Probably. It would also be helpful to check the Logitech forum for similar issues.

• On opening first bookmark of folder by middle mouse click, Firefox closes.

  You can try to check this in Windows [http://windows.microsoft.com/en-US/windows7/Advanced-startup-options-including-safe-mode Safe Mode with networking]. [http://windows.micro…

• On opening first bookmark of folder by middle mouse click, Firefox closes.

  Is it with the default set of bookmarks, or with a custom imported set?

• On opening first bookmark of folder by middle mouse click, Firefox closes.

  Please check if this happens in a [https://support.mozilla.org/en-US/kb/Managing-profiles new profile]. [https://support.mozilla.org/en-US/kb/Profiles?s=profile&r=2&e=sph&as=s …

• On opening first bookmark of folder by middle mouse click, Firefox closes.

  Actually Safe Mode also disables, themes and hardware acceleration in addition to extensions as pointed out in the above link. browser.tabs.warnOnCloseOtherTabs is the setting rel…

• On opening first bookmark of folder by middle mouse click, Firefox closes.

  Hi, '''Try the Firefox Safe Mode''' to see how it works there. The Safe Mode is a troubleshooting mode, which disables most add-ons.'' ''(If you're not using it, switch to t…

• After update plugins are re-installed and setting are lost

  Yes, please see the link.

• Why is my Firefox Aurora seems to be located in Program Files (x86)\Aurora\updated\firefox.exe, but that directory doesn't exist on my computer?

  You can try adding the '''Image path name''' column to Task Manager to see what it reports. You can also check the '''VirtualStore''' in '''%localappdata%''' (enter %localappdata%…

• After update plugins are re-installed and setting are lost

  Hi, Please see [https://support.mozilla.org/en-US/kb/Preferences%20are%20not%20saved this]. If you have security software (antivirus, firewall etc.) installed, you can try d…

• when opening firefox i used to receive a notice that someone may try to impersonate my pc/hard disk.What could this mean?Can someone spy my web search history?

  Hi, Please create a screenshot of the problem you're seeing by following the guide mentioned at [[How do I create a screenshot of my problem?]]. Once you've done this, attac…

• Why is my Firefox Aurora seems to be located in Program Files (x86)\Aurora\updated\firefox.exe, but that directory doesn't exist on my computer?

  I don't know how it happens, unless perhaps it is another application like virtualization, or malware. You can also try reconfiguring FusionDisplay.

• I have tried to up-date firefox on my system which is a 32-bit but with no success any help would be appreciated.

  Hi, It is best to update Firefox via the software updater/update manager of the OS. This will usually ensure that all the dependencies are satisfied, and/or updated simultaneou…

• How do I add an new hard token (smart card) to NSS

  Please see [https://www.mozilla.org/projects/security/pki/psm/help_21/using_certs_help.html#using_certs_devices this]. It would also be a good idea to check the documentation of t…

• no longer able to pin web pages to firefox in taskbar

  Hi, In Windows you may have to '''Make Firefox the default browser''' via Firefox '''Tools''' ('''Alt''' + '''T''') > '''Options''' > [https://support.mozilla.org/en-US/kb/Opti…