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Can only load Norton Identity Safe in one Firefox window.

  • 1 antwurd
  • 1 hat dit probleem
  • 2 werjeftes
  • Lêste antwurd fan dumdidadida

commanderbip
commanderbip
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I can only load Norton Identity Safe in one Firefox window. I used to be able to open up my Identity Safe and log in on any open window. Now it only opens in the first Firefox window I open, but not in any others. Can I fix this problem ?

I can only load Norton Identity Safe in one Firefox window. I used to be able to open up my Identity Safe and log in on any open window. Now it only opens in the first Firefox window I open, but not in any others. Can I fix this problem ?

Alle antwurden (1)

dumdidadida
dumdidadida
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Hi,

You can try deleting localstore.rdf and sessionstore.* files in the profile folder after exiting Firefox. To open the profile folder via Firefox: Help (Alt + H) > Troubleshooting Information > Show Folder.

Firefox Profile Folder & Files

Please note that deleting the sessionstore.* files would also forfeit the open tabs so you may want to bookmark them. You can Bookmark All Tabs by right-clicking on a tab. For the App tabs you would have to bookmark them individually.

If the problem persists, the Norton support would also be helpful regarding any new issues in the toolbar functionality.