I get messages that I need to upgrade Firefox but when I do I keep getting the messages, including from Firefox. The "help-troubleshooting" tab says I'm using version 8.0.1 but this isn't recognized by others.

Your User Agent shows that you are using Firefox 3.5.3. Reset your User Agent following the instructions below.

• See -->https://support.mozilla.com/en-US/kb/websites%20or%20add-ons%20incorrectly%20report%20incompatible%20browser#w_reset-your-user-agent
• Also see --> http://kb.mozillazine.org/Resetting_your_useragent_string_to_its_compiled-in_default
• Also see --> http://en.wikipedia.org/wiki/User_Agent

NOTE: the information that you submitted with your question shows

• general.useragent.override
  • Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.3) Gecko/20090824 Firefox/3.5.3 (.NET CLR 3.5.30729)

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I have the same problem

susans:

For us to see your User Agent information, you will need to post a new question.

I already posted a question on this- but no answer seems to work:

I keep getting prompted to update. Now using Firefox 7.0.1 with aol toolbar 1.4. I have followed update instructions, clicked to download and install latest version ... susans December 1, 2011 11:28:13 AM PST 1 person has this problem 1 new this week

susans:

Please return to your original question and stay with it: https://support.mozilla.com/en-US/questions/901158

I have posted an answer for you there.