Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Mear ynfo
Iepen

I'm being asked to download firefox, when i already have it. Why?

Firefox Ynstallaasjeflater
jbr beäntwurde
geetee
geetee

as I've tried to ask in your help pages, I'm being asked to download Firefox. I'm then told I already have it! Why is this so?

as I've tried to ask in your help pages, I'm being asked to download Firefox. I'm then told I already have it! Why is this so?

Alle antwurden (3)

James
James
  • Moderator
  • Top 10-meiwurker

The only time I have seen people say they are told to download Firefox when they have it is when they are trying to install an Extension on Firefox on iOS/iPadOS.

Firefox on iOS/iPadOS is basically a shell webkit as browser engine instead of Gecko as the desktop and Android Firefox uses. https://support.mozilla.org/en-US/kb/add-ons-firefox-ios

Though you appear to be running Firefox 152 on Windows 10.

geetee
geetee Fraacheigener

Therefore until I get windows 11, which will be soon, should I ignore?

jbr
jbr
  • Top 10-meiwurker

It would be interesting to know where you see such prompts, if you can attach screenshots of the messages, both to update, and then you're up to date, to help understand where might be a gap if that's something under Mozilla control.

In fraach stelle

Jo moatte jo oanmelde by jo account om op berjochten te antwurdzjen. Stel in nije fraach as jo noch gjin account hawwe.