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PDF Links Not Opening

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Anabananalisa
Anabananalisa

Hi, I am having an issue in mobile on iPhone 13 mini where I am trying to view a PDF (a bill so I can’t share the link) and it just opens to a about:blank page that says:

“Your bill is almost ready. Please wait.

Are you using a Chrome browser? Check your browser’s Downloads folder for a PDF of your bill.”

I wait and nothing happens. When I try in chrome it opens immediately in another tab (and doesn’t go to the downloads folder funny enough).

It isn’t in my downloads folder here either.

I don’t think it’s the site since it works in chrome.

I tried turning off pop up blocker, clicking the link again, and it didn’t change anything.

I also notice it is labeling the blank page as an insecure connection. It is from my city electric company so that wouldn’t be likely.

Thank you

Hi, I am having an issue in mobile on iPhone 13 mini where I am trying to view a PDF (a bill so I can’t share the link) and it just opens to a about:blank page that says: “Your bill is almost ready. Please wait. Are you using a Chrome browser? Check your browser’s Downloads folder for a PDF of your bill.” I wait and nothing happens. When I try in chrome it opens immediately in another tab (and doesn’t go to the downloads folder funny enough). It isn’t in my downloads folder here either. I don’t think it’s the site since it works in chrome. I tried turning off pop up blocker, clicking the link again, and it didn’t change anything. I also notice it is labeling the blank page as an insecure connection. It is from my city electric company so that wouldn’t be likely. Thank you
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Kiki
Kiki
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Mozilla-meiwurkers

Hi Anabananalisa,

That looks like a webcompat bug to me. Can you share the domain (not the bill link) where you got the PDF?

Anabananalisa
Anabananalisa Fraacheigener

Hi Kiki, yep. It’s https://www.pge.com/

Kiki
Kiki
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Mozilla-meiwurkers

I can't even enter the site from Firefox desktop. If you're a user of their service, I suggest reaching out to them to let them know that their website isn't working on Firefox.

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