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Account lost?

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tigergary
tigergary

I have been using Thunderbird for years, but now when I start Thunderbird it thinks I am a new user to set up a new account. It does not find my existing email files. I think all my email files might be saved in the "profiles" folder. ( If not, I have it backed up.) How do I get Thunderbird to use my existing account and email files?

I have been using Thunderbird for years, but now when I start Thunderbird it thinks I am a new user to set up a new account. It does not find my existing email files. I think all my email files might be saved in the "profiles" folder. ( If not, I have it backed up.) How do I get Thunderbird to use my existing account and email files?

Keazen oplossing

To open the current profile folder if TB is running:

- TB menu > Help > Troubleshooting Information

- under the Application Basics section next to Profile Folder, click 'Open Folder'


To open the profile manager if TB is running:

- TB menu > Help > Troubleshooting Information

- under the Application Basics section next to Profiles, click 'about:profiles'


To open the profile manager if TB is closed:

- https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-thunderbird-profiles#w_start-the-profile-manager-when-thunderbird-is-closed

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Ed
Ed
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Start the Profile Manager, create a new profile, and point it to your existing profile at the 'Choose folder' prompt.

tigergary
tigergary Fraacheigener

Thanks for the reply Ed. How do I start the profile manager? I don't find that as an option when I open Thunderbird email.

Ed
Ed
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Keazen oplossing

To open the current profile folder if TB is running:

- TB menu > Help > Troubleshooting Information

- under the Application Basics section next to Profile Folder, click 'Open Folder'


To open the profile manager if TB is running:

- TB menu > Help > Troubleshooting Information

- under the Application Basics section next to Profiles, click 'about:profiles'


To open the profile manager if TB is closed:

- https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-thunderbird-profiles#w_start-the-profile-manager-when-thunderbird-is-closed

tigergary
tigergary Fraacheigener

Thanks Ed, It took me a while to figure out how to do it, but my problem is now solved, thanks to your help.

Bewurke troch tigergary op

Ed
Ed
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You're welcome :-)