Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Learn More

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

Where do I file a Right To Forget request?

  • 2 antwurd
  • 0 hawwe dit probleem
  • 1 werjefte
  • Lêste antwurd fan nader.firefox

more options

I'm doing some housekeeping and I noticed it's been literally more than 4 years since I've been locked out of the Firefox account associated with my real email address, yet the account still exists. After 4 years. I have to assume my personal information is still there as well. I'd rather not file legal complaints to draw attention to this issue. Who can I contact to have that account permanently deleted?

I'm doing some housekeeping and I noticed it's been literally more than 4 years since I've been locked out of the Firefox account associated with my real email address, yet the account still exists. After 4 years. I have to assume my personal information is still there as well. I'd rather not file legal complaints to draw attention to this issue. Who can I contact to have that account permanently deleted?

Alle antwurden (2)

more options

Do you still have access to that email address? If so, you can reset the Firefox Account password to obsolete any data in the account. Because the data was encrypted with a key that contains the old password, it won't be recoverable. But I don't know whether it will actually be deleted. See: I've lost my Firefox Sync account information - What to do.

You also can submit a request through OneTrust using a form linked at the bottom of the privacy policy:

https://www.mozilla.org/privacy/

The link is labeled "See here for Data Subject Access Requests".

I don't know what kind of verification process is involved with those requests.

more options

jscher2000 - Support Volunteer said

Do you still have access to that email address? If so, you can reset the Firefox Account password to obsolete any data in the account. Because the data was encrypted with a key that contains the old password, it won't be recoverable. But I don't know whether it will actually be deleted. See: I've lost my Firefox Sync account information - What to do. You also can submit a request through OneTrust using a form linked at the bottom of the privacy policy: https://www.mozilla.org/privacy/ The link is labeled "See here for Data Subject Access Requests". I don't know what kind of verification process is involved with those requests.

This password resetting gimmick doesn't work for the mere fact that they retain my email address. Since I am locked out of the account, I have no reason to believe that any other personal information was purged. Retaining encrypted data is unacceptable.

I have submitted the request through that OneTrust form.