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Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

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Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.
Argivearre

500 error, can't even login to get help

Firefox foar Mobyl Probleemoplossing
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peterc3000
peterc3000

Just recently discovered I couldn't sync. Tried to sync and kept on getting 500 error. Same issues with Firefox on my phone. Changed password and I could sync again on the phone but on the browser nothing seems to work. Can't even login keeps on having 500 error message. Updated password on accounts.firefox.com New update must have screwed things up.

Just recently discovered I couldn't sync. Tried to sync and kept on getting 500 error. Same issues with Firefox on my phone. Changed password and I could sync again on the phone but on the browser nothing seems to work. Can't even login keeps on having 500 error message. Updated password on accounts.firefox.com New update must have screwed things up.

Alle antwurden (5)

Paul
Paul
  • Moderator
  • Top 10 Contributor

Hi

Having updated your password on accounts.firefox.com (and waiting a couple of minutes), are you then using the same password in both copies of Firefox?

peterc3000
peterc3000 Fraacheigener

Nope, restarted Firefox still 500 error

Paul
Paul
  • Moderator
  • Top 10 Contributor

If you have changed your password, you will need to use it in both copies of Firefox for Sync to work.

peterc3000
peterc3000 Fraacheigener

Yes both passwords entered are the same....the problem is once I click to try and login in it goes straight to 500 error

Bewurke troch peterc3000 op

TyDraniu
TyDraniu
  • Top 10 Contributor

Try to clear cookies for firefox.com website.