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How can I choose the webcam I use when starting a "hello" video call?

  • 5 antwurd
  • 7 hawwe dit probleem
  • 127 werjeftes
  • Lêste antwurd fan Adriel
  • Oplost

Ronnie Bincer
Ronnie Bincer

If I join a Hello video call (conversation) started by someone else, then I can choose which webcam I want to use from my built-in vs. external webcam. How can I do that when I start the conversation? Is there a way to save those settings for my preferred webcam?

If I join a Hello video call (conversation) started by someone else, then I can choose which webcam I want to use from my built-in vs. external webcam. How can I do that when I start the conversation? Is there a way to save those settings for my preferred webcam?

Keazen oplossing

Hi,

The people who answer questions here, for the most part, are other Firefox users volunteering their time (like me), not Mozilla employees or Firefox developers.

If you want to leave feedback for Firefox developers, you can go to the Firefox Help menu and select Submit Feedback... or use this link. Your feedback gets collected at http://input.mozilla.org/, where a team of people read it and gather data about the most common issues.

Thank you Ronnie.

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Alle antwurden (5)

Adriel
Adriel

Hi Ronnie,

As of now HELLO uses built-in cameras and doesn't recognize external camera. Don't worry, HELLO is still in Beta version. There will be a lot of changes to be expected.

Please let me know if this helps.

Thank you.

Ronnie Bincer
Ronnie Bincer Fraacheigener

Thanks Adriel, the reply is helpful but the answer is not. Since I get to choose what camera I want used when invited to a call but do not when initiating a call, the current version of the Hello video call is not very usable for those of us that use external webcams and want to start calls. Hope that part gets 'fixed' very soon!

Adriel
Adriel

Keazen oplossing

Hi,

The people who answer questions here, for the most part, are other Firefox users volunteering their time (like me), not Mozilla employees or Firefox developers.

If you want to leave feedback for Firefox developers, you can go to the Firefox Help menu and select Submit Feedback... or use this link. Your feedback gets collected at http://input.mozilla.org/, where a team of people read it and gather data about the most common issues.

Thank you Ronnie.

Ronnie Bincer
Ronnie Bincer Fraacheigener

Thanks Adriel

Adriel
Adriel

Your Welcome Ronnie. Thank you for contacting Mozilla Support.