Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

computer upgraded to Firefox 26. Can't play videos

operafan
operafan
more options

I can't watch video or play Lumosity games. I have reset FF to original settings, but no luck. The problem started after the upgrade. I have tried safe mode, but no luck and also disabled plug-ins. Internet Explorer does work. I'm running Windows 7.

I can't watch video or play Lumosity games. I have reset FF to original settings, but no luck. The problem started after the upgrade. I have tried safe mode, but no luck and also disabled plug-ins. Internet Explorer does work. I'm running Windows 7.

Toutes les réponses (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Does the area where the video should appear display any messages? For example, Flash crashed, etc., or just a black rectangle?

If you look at the left end of the address bar, before the padlock or globe icon, do you see any notification icons there? The ones that sometimes appear are the shield (indicating non-secure content in a secure page) and a Lego-like icon that lets you enable/disable relevant plugins.