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Can't access Chase online site

  • 3 réponses
  • 9 ont ce problème
  • 9 vues
  • Dernière réponse par cor-el

dougiesdigs
dougiesdigs
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Hello,

I'm trying to login to my Chase bank account on my desktop and laptop and nothing happens. All of my other bank accounts and websites work great. It's just Chase that just hangs and won't allow access. I've tried clearing history and cache to no avail. I can access Chase on my Ipod though, pretty strange.

Please help.................Doug

Hello, I'm trying to login to my Chase bank account on my desktop and laptop and nothing happens. All of my other bank accounts and websites work great. It's just Chase that just hangs and won't allow access. I've tried clearing history and cache to no avail. I can access Chase on my Ipod though, pretty strange. Please help.................Doug

Toutes les réponses (3)

philipp
philipp
  • Moderator
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hello, please try to reset firefox and see if this can address the issue...

kobe
kobe
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Hello,

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Once you get the pop-up, just select "'Start in Safe Mode"

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Thank you.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Clear the cache and the cookies from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

This can be caused by corrupted cookies or cookies that are blocked (check the permissions on the about:permissions page).

If clearing cookies doesn't work then it is possible that the cookies.sqlite file that stores the cookies is corrupted.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookie files like cookies.sqlite-journal in the Firefox profile folder in case the file cookies.sqlite got corrupted.