Windows 10 reached EOS (end of support) on October 14, 2025. For more information, see this article.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

after update, firefox won't open

  • 2 réponses
  • 4 ont ce problème
  • 2 vues
  • Dernière réponse par frednow

frednow
frednow

after last update, firefox won't start. maybe because I believed it would restart the first time I started computer. the instructions have always given that option

after last update, firefox won't start. maybe because I believed it would restart the first time I started computer. the instructions have always given that option

Solution choisie

Try to download the full version and trash the currently installed version to do a clean (re)install of the latest version.

Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop

  • Trash the current Firefox application (e.g. open the Applications folder in Finder and drag the Firefox application to the Trash) to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.

Lire cette réponse dans son contexte 👍 1

Toutes les réponses (2)

cor-el
cor-el
  • Moderator

Solution choisie

Try to download the full version and trash the currently installed version to do a clean (re)install of the latest version.

Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop

  • Trash the current Firefox application (e.g. open the Applications folder in Finder and drag the Firefox application to the Trash) to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.

frednow
frednow Auteur de la question

Thank you Co-rel, I appreciate you taking the time to answer. I am way tech-challenged, so I will save your directions and have a friend help me.

Many thanks, Fred