Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

When last up-graded I keep getting alot.com coming up instead of firefox this is despite down-loading from Mozilla site, how do I get rid of this problem

  • 1 réponse
  • 2 ont ce problème
  • 1 vue
  • Dernière réponse par rbillings

blackrockguy
blackrockguy
more options

I have always used Firefox with no previous problems, but when up-grading to the latest version I suddenly started to get the site Alot.com coming up instead of Firefox, I have deleted ALL Firefox references and down loaded it again from the Mozilla site but still get Alot.com, I have NEVER used this site and had never heard of it until this problem. How do I get rid of this?

I have always used Firefox with no previous problems, but when up-grading to the latest version I suddenly started to get the site Alot.com coming up instead of Firefox, I have deleted ALL Firefox references and down loaded it again from the Mozilla site but still get Alot.com, I have NEVER used this site and had never heard of it until this problem. How do I get rid of this?

Toutes les réponses (1)

rbillings
rbillings
more options

Hi blackrockguy-

I'm not familiar with Alot.com, but it does sound like you have an unwanted install. I would recommend following these steps to completely remove your current version and upgrade to the most recent version of Firefox:

  • Get the latest version: http://www.mozilla.org/en-US/firefox/new/
  • Uninstall your current Firefox version.
  • Do not remove personal data when you uninstall the current version.
  • Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
  • Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.
  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
  • Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.

Hope that helps!