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Cannot sign in to google account. Page stalls at waiting for account.google.com

  • 2 réponses
  • 83 ont ce problème
  • 74 vues
  • Dernière réponse par coinpan

kapad
kapad
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Hi,

I cannot sign into google accounts with firefox. This problem is there only on my ubuntu 11.04 system and not on Win7 loaded on the same machine. Funnily enough it also affects chrome ( works perfectly on win7) but not chromium.

I have already tried the following troubleshooting. 1. Disabled all add-ons. 2. FF in safe mode. 3. Disabled IPv6 from the system connections.

Nothing has worked. When I sign in to google accounts. I always need to manually delete the cache and cookies so that the sign in page loads. After entering the username and pass a blank page is displayed while loading and the status shows 'waiting for accounts.google.com' for approximately 5 minutes. after this I see a blank page. when i go to google.com i am still signed out. The problem also persists in all google services. gmail/youtube etc. Seems to me to be a problem with google account.

Hi, I cannot sign into google accounts with firefox. This problem is there only on my ubuntu 11.04 system and not on Win7 loaded on the same machine. Funnily enough it also affects chrome ( works perfectly on win7) but not chromium. I have already tried the following troubleshooting. 1. Disabled all add-ons. 2. FF in safe mode. 3. Disabled IPv6 from the system connections. Nothing has worked. When I sign in to google accounts. I always need to manually delete the cache and cookies so that the sign in page loads. After entering the username and pass a blank page is displayed while loading and the status shows 'waiting for accounts.google.com' for approximately 5 minutes. after this I see a blank page. when i go to google.com i am still signed out. The problem also persists in all google services. gmail/youtube etc. Seems to me to be a problem with google account.

Solution choisie

Hi again,

For what it's worth, here's what appears to have been the problem in my case: my ISP seems to have changed my primary DNS and it seems to mess up some of the requests towards Google. I haven't looked more into what/how it messed up ... All I can say is that I changed my DNS servers to Google's (8.8.8.8) and all the issues ("waiting for 'accounts.google.com'" messages & c°) that the household was experiencing have disappeared :)

Hope this helps others.

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coinpan
coinpan
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Hi, Same problem here on firefox 8.0 using Ubuntu 11.10.

If it's of any help, wireshark indicates from a tcpdump of the exchange that there is a series of frame retransmissions ("[TCP Retransmission] Change Cipher Spec, Encrypted Handshake Message") between my computer and the Google server.

It ends with an "Encrypted Alert" packet being sent by my computer.

Could it mean there's a problem with my certificates?

Modifié le par coinpan

coinpan
coinpan
more options

Solution choisie

Hi again,

For what it's worth, here's what appears to have been the problem in my case: my ISP seems to have changed my primary DNS and it seems to mess up some of the requests towards Google. I haven't looked more into what/how it messed up ... All I can say is that I changed my DNS servers to Google's (8.8.8.8) and all the issues ("waiting for 'accounts.google.com'" messages & c°) that the household was experiencing have disappeared :)

Hope this helps others.