No Longer able to download email attachments file from a private group
I manage an online creative readers group. When members post pages for critique, we receive an email notification of the posting, including a downloadable link to their upload. Three days ago, while I still receive the notice, I am no longer able to download the attachment from the notice.
I get this alert noting the attachment link as not secure.
https://groupsio.zendesk.com/attachments/token/DhTxRcPsJ5gpv8aBBayDtrvJR/?name=Screenshot+2026-10-31+at+2.39.01+PM.png (screenshot uploaded)
Members tell me their notices still have the download function. I have made NO changes to my setup. I have contacted the help desk at the site Groups.io, but so far no corrections have been made. They suggested seeking help from my browser, hence this message.
Any assistance will be greatly accepted,
Rob
Toutes les réponses (3)
Hi Rob, I notice the icon at the left end of the address bar indicates it is not a secure connection. That could mean a number of different things.
(1) If you click that URL in the address bar, does it start with http instead of https? If you manually change it to https and try to resubmit it, does that make any difference?
(2) Does the page in that tab mention any specific problem? It would be particularly useful to know if there is a SEC_ERROR code.
Thanx for the prompt response
Attached is all I see as it is forward via email
Rob
If you check the Downloads list (Ctrl+J), are there any error messages indicated for those documents there? It's just strange that there aren't any errors showing up anywhere.
Vous devez vous identifier avec votre compte pour répondre aux messages. Veuillez poser une nouvelle question, si vous n’avez pas encore de compte.