Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus
Ouvert

vpn share

Firefox Accessibilité
James a répondu il y a 2 semaines
Marty
Marty

Have purchased this product, working on my devices, problem is with my wife's. instructed to use my log in on her device's which I did and used password, then her iOS asked her to sign in with her apple password, that's when the wheels fall off.

Regards Martin

Have purchased this product, working on my devices, problem is with my wife's. instructed to use my log in on her device's which I did and used password, then her iOS asked her to sign in with her apple password, that's when the wheels fall off. Regards Martin

Toutes les réponses (1)

James
James
  • Modérateur
  • Les 10 premiers contributeurs

You were told in this thread https://support.mozilla.org/en-US/questions/1612036#answer-1856501 by kiki to use the Mozilla VPN form to get help with the Mozilla VPN application.

This section you posted in is for desktop Firefox support only. 

Mozilla VPN is one of Mozilla's premium products. In order to get premium support from a dedicated agent, please submit your question with your Mozilla VPN app by going to Settings > Help > Contact Support. Alternatively, you can sign in to the Mozilla account connected to your subscription here (if not already) and then use this link.

The Mozilla VPN form can also be found at top at Ask a Question > Mozilla VPN. You need to use the Mozilla Account that has the Mozilla VPN subscription to post there.

Poser une question

Vous devez vous identifier avec votre compte pour répondre aux messages. Veuillez poser une nouvelle question, si vous n’avez pas encore de compte.