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Enter the confirmation code

Firefox Passkeys
Denys a répondu il y a 6 jours
Mikołaj
Mikołaj

Hello, I wanted to add a passkey to my Firefox account, and to do so, I need to receive a confirmation code sent to my email address. However, this code is not arriving. My email is an alias (email forwarding is enabled). I have tried requesting the code multiple times, but unfortunately, I still cannot receive it. Furthermore, when I try to add an alternative email address - so that the verification code could be sent to a different mail - I am also required to authenticate using my primary email. How can I resolve this issue? Thank you in advance!

Hello, I wanted to add a passkey to my Firefox account, and to do so, I need to receive a confirmation code sent to my email address. However, this code is not arriving. My email is an alias (email forwarding is enabled). I have tried requesting the code multiple times, but unfortunately, I still cannot receive it. Furthermore, when I try to add an alternative email address - so that the verification code could be sent to a different mail - I am also required to authenticate using my primary email. How can I resolve this issue? Thank you in advance!

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Denys
Denys
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Solution choisie

Hi,

Looks like you're dealing with a Mozilla account issue. We have direct one-to-one support for Mozilla accounts (which is different from a peer-to-peer support forum like this one).

Please submit a new ticket from this page so our support agent can assist you further.

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