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Primary Email No Longer Exists

Firefox pour iOS Connexion
Paul a répondu il y a 2 mois
tosin1
tosin1

I created my Firefox account using my old college email and now that I want to sign into another device it won’t let me sign in without sending a code to that email. The problem is the email that I used to create my account initially no longer exists because I graduated from that school and they deleted my account. How can I recover my account in order to use it on another device? And how can I change my email without needing a code from the email that no longer exists?

I created my Firefox account using my old college email and now that I want to sign into another device it won’t let me sign in without sending a code to that email. The problem is the email that I used to create my account initially no longer exists because I graduated from that school and they deleted my account. How can I recover my account in order to use it on another device? And how can I change my email without needing a code from the email that no longer exists?

Toutes les réponses (1)

Paul
Paul
  • Modérateur
  • Les 10 premiers contributeurs

Hi,

Looks like you're dealing with a Mozilla account issue. We have direct one-to-one support for Mozilla accounts (which is different from a peer-to-peer support forum like this one).

Please submit a new ticket from this page so our support agent can assist you further.

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