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I am unable to request refund for vpn

Firefox Non défini
JC-Support a répondu
Rex
Rex

I wanted to get a refund for the VPN I purchased but the instructions provided on your FAQ [ https://support.mozilla.org/en-US/kb/how-do-i-request-refund-mozilla-vpn ] do not work. I have been unable to make a request.

I wanted to get a refund for the VPN I purchased but the instructions provided on your FAQ [ https://support.mozilla.org/en-US/kb/how-do-i-request-refund-mozilla-vpn ] do not work. I have been unable to make a request.

Toutes les réponses (3)

James
James
  • Moderator
  • Top 10 Contributor

If the Mozilla Account you used to post this thread has the Mozilla VPN subscription then you can post a direct ticket support using https://support.mozilla.org/en-US/questions/new/mozilla-vpn

This form is listed on top > Ask a Questions > Mozilla VPN. However it will not load if you are not subscribed to Mozilla VPN. They likely did this to minimize people asking questions about the built-in VPN in desktop Firefox

Rex
Rex Auteur de la question

Yeah I tried that a bunch of times, everything just leads me to the forums, which is why I eventually just created this topic. There is never any option to put a request in.

JC-Support
JC-Support
  • Moderator
Personnel de Mozilla

Hey there Rex, So sorry for the confusion and issues you had getting a ticket submitted. I've asked our support team to reach out and you should receive an email shortly to discuss your request. Thanks for letting us know about the issues submitting the ticket, I'll also have that looked into.

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