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Can't access Yahoo Mail (Currently.com) from Firefox. I can access it from Google.

  • 2 réponses
  • 0 a ce problème
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  • Dernière réponse par Mike
  • Résolu

Mike
Mike

bold textI don't know enough about settings/conflicts to resolve this. I had no problems for years, but this has been an issue for the past six months. AT&T has tried to help, but it just won't work. I have had this email address for almost 40 years, and I really don't want to give it up.

'''bold text'''I don't know enough about settings/conflicts to resolve this. I had no problems for years, but this has been an issue for the past six months. AT&T has tried to help, but it just won't work. I have had this email address for almost 40 years, and I really don't want to give it up.

Solution choisie

Hi Mike,

What exactly happens when you try to access it? Do you see any error messages?

Meanwhile, here are some standard troubleshooting steps that may resolve the issue:

  1. Please check if you have Enhanced Tracking Protection (ETP) enabled. You can do that by clicking the shield Fx89ShieldIcon icon in the left part of the address bar.
    • If ETP is enabled, try disabling it.
  2. If the problem is not fixed, try clearing Firefox cache.
  3. If it does not help, try clearing cookies and data for the website you experience troubles with (warning: you will be logged out on this website).
  4. If it also does not help, try running Firefox in Troubleshoot Mode. If the problem doesn't persist, please follow the steps from this article to troubleshoot further.
  5. If nothing from the above helps, try creating a new Firefox profile and check if the issue persists there. If it doesn't, you can start copying files from your old profile to the new one to identify which one causes the issue. See this article on what files to copy.
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Toutes les réponses (2)

Denys
Denys
  • Moderator
  • Top 10 Contributor

Solution choisie

Hi Mike,

What exactly happens when you try to access it? Do you see any error messages?

Meanwhile, here are some standard troubleshooting steps that may resolve the issue:

  1. Please check if you have Enhanced Tracking Protection (ETP) enabled. You can do that by clicking the shield Fx89ShieldIcon icon in the left part of the address bar.
    • If ETP is enabled, try disabling it.
  2. If the problem is not fixed, try clearing Firefox cache.
  3. If it does not help, try clearing cookies and data for the website you experience troubles with (warning: you will be logged out on this website).
  4. If it also does not help, try running Firefox in Troubleshoot Mode. If the problem doesn't persist, please follow the steps from this article to troubleshoot further.
  5. If nothing from the above helps, try creating a new Firefox profile and check if the issue persists there. If it doesn't, you can start copying files from your old profile to the new one to identify which one causes the issue. See this article on what files to copy.
Mike
Mike Auteur de la question

My problem is solved thanks to your post. I stopped all extensions in Firefox, then restarted them individually. The extension that caused the problem was Adblock Plus. With that extension blocked, my email access was regained. Thank you.

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