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Stuck loading page (specifically on chess.com)

nijenhuis+mozillaiam
nijenhuis+mozillaiam

After many years of using Firefox and then trying other browsers I decided to stick with Firefox now, and immediately I encounter a persistent flaw.

Mainly I browse on chess.com, I mention this because there the thing occurs and I can imagine it is quite a 'complicated' website. Stick with me. I administrate clubs and play chess there so open pages regularly, in new tabs, still generally only three simultaneously.

Every 1 in 5 times the page just gets stuck loading. Only parts appear and the little refresh icon up there doesn't show because the X stays (the one to stop loading the page). This is quite annoying. Simply by refreshing it immediately loads properly. But it is ridiculous to keep having to press F5 every couple of minutes before one can get on. As I also used Beta channel on my win11 machine I figured maybe it's that but after several updates it persisted. Now I am using the Normal channel and a Linux Mint OS and exactly the same keeps happening. I have tried a dozen remedies. Like adding an exception to the enhanced tracking in Firefox and several others and nothing fixed this. Does anyone knows how this happens?

And will Mozilla fix this? Or is it completely at the bottom of priorities because it is site specific?

Thanks for any replies (OS most recent Linux Mint Cinnamon. browser version mint-001 1.0 firefox 147.2) (Happened on Windows 11, Firefox Beta as well)

After many years of using Firefox and then trying other browsers I decided to stick with Firefox now, and immediately I encounter a persistent flaw. Mainly I browse on chess.com, I mention this because there the thing occurs and I can imagine it is quite a 'complicated' website. Stick with me. I administrate clubs and play chess there so open pages regularly, in new tabs, still generally only three simultaneously. Every 1 in 5 times the page just gets stuck loading. Only parts appear and the little refresh icon up there doesn't show because the X stays (the one to stop loading the page). This is quite annoying. Simply by refreshing it immediately loads properly. But it is ridiculous to keep having to press F5 every couple of minutes before one can get on. As I also used Beta channel on my win11 machine I figured maybe it's that but after several updates it persisted. Now I am using the Normal channel and a Linux Mint OS and exactly the same keeps happening. I have tried a dozen remedies. Like adding an exception to the enhanced tracking in Firefox and several others and nothing fixed this. Does anyone knows how this happens? And will Mozilla fix this? Or is it completely at the bottom of priorities because it is site specific? Thanks for any replies (OS most recent Linux Mint Cinnamon. browser version mint-001 1.0 firefox 147.2) (Happened on Windows 11, Firefox Beta as well)
Captures d’écran jointes

Toutes les réponses (4)

dessertdish
dessertdish

Hello,

This is most likely a site issue if it only happens on chess.com.

Here are some troubleshooting steps:

  1. Clear Browser Cache/Cookies
  2. Hard Refresh (use Ctrl + F5 (or Command + R on Mac))
  3. Mobile App Fixes: clear the app's cache/storage in your device settings, or uninstall and reinstall the app.
  4. Check Connection
  5. Optimize Browser
nijenhuis+mozillaiam
nijenhuis+mozillaiam Auteur de la question

Very helpful. So I use a browser which doesn't work properly and it's the website. One really thinks I haven't tried the things. Maybe someone can really react, factual and helpful. Appreciated.

Mark
Mark

Does this issue persist if you access chess.com with another browser? If chess.com works in another browser but not Firefox, I would recommend filing an issue at https://webcompat.com/issues/new.

Does it persist in Firefox Troubleshoot Mode, which disables extensions? Do you get any error messages in developer tools when chess.com doesn't load completely? Have you tried contacting chess.com support via the Report a Bug option?

nijenhuis+mozillaiam
nijenhuis+mozillaiam Auteur de la question

Without any extensions the problem persists. There no error messages. And yes, I have reported it to the site staff as well. Without any real reply yet, but I have been there long and I can pretty much predict their reply: "Our site is designed for chrome" will be the jist of it. I have used other browsers and the problem did not occur.

The answer can't be switch to another browser, there are millions of users. The error must have a cause. I just want to know, I can't imagine the creators of Firefox want their browser to malfunction.

Thanks I will try that site.

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