Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus
Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.
Résolu Archivé

Docusign

Firefox Compatibilité web
SuMo Bot a répondu
crl4242
crl4242

Using Firefox on Windows 11 I cannot access DocuSign files. I need to send a form to an on-line bank and want to use the DocuSign function. When I click on that option on the site all that displays on the screen is DOCUSIGN but the feature doesn't show. I tried turning off security addons such as Privacy Badger and Ghostery but that didn't help. I can get to the feature using Edge but I really don't like using that. Is there a setting that I've missed that may cause the disconnect?

The generic DocuSign site it https://powerforms.docusign.net/. Any other details in the URL I used refer to my bank and the account, so I am not including that information.

Thank you.

Using Firefox on Windows 11 I cannot access DocuSign files. I need to send a form to an on-line bank and want to use the DocuSign function. When I click on that option on the site all that displays on the screen is DOCUSIGN but the feature doesn't show. I tried turning off security addons such as Privacy Badger and Ghostery but that didn't help. I can get to the feature using Edge but I really don't like using that. Is there a setting that I've missed that may cause the disconnect? The generic DocuSign site it https://powerforms.docusign.net/. Any other details in the URL I used refer to my bank and the account, so I am not including that information. Thank you.
Captures d’écran jointes

Toutes les réponses (1)

SuMo Bot
SuMo Bot

Solution choisie

Do you have the same issue with Firefox in Troubleshoot Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_how-to-start-firefox-in-4troubleshoot-modesf5safe-modesf What version of Firefox? You have look and see if there are any errors being shown in the browser. I would guess that ETP may be the issue along with any add-ons. see screenshot May have to use Troubleshoot mode and turn off ETP. For some sites you have to adapt or don't use.