Thunderbird crash report with Bitdefender
I have received an email from you saying that emails would be sent following my report of a white screen then Crash Report which has been repeating over several days. Please advise when I shall receive the emails to allow me to recover Thunderbird emails. Thank you, M O'Neill
Modifié le par Wayne Mery
Solution choisie
Hurrah! My Thunderbird emails have mysteriously re appeared. Without me following Wayne's guidance.
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Did you receive an email from Wayne?
A current problem with Windows users is bitdefender causing crashes. So if you use bitdefender, download from https://www.thunderbird.net/en-US/download/esr/ and reinstall.
If that doesn't help or you don't use bitdefender, and you are seeing the crash reporter please visit Help > Troubleshooting Information to find your crash IDs and post them here, as text please.
Thank you Wayne. I use Bitdefender. so I have succesfully followed your link - .....en-US/ download/esr/ and downloaded several times without success! A warning window shows saying that that it is not done via MS, leaving the only option to go to MS. I can't see how to progress, please advise on actual steps from Downloading to reinstall. Thank you, M O'Neill
Whatever the MS store offers to you? Download and install.
Solution choisie
Hurrah! My Thunderbird emails have mysteriously re appeared. Without me following Wayne's guidance.