Windows 10 reached EOS (end of support) on October 14, 2025. For more information, see this article.

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été fermé et archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Firefox get white screen

  • 4 réponses
  • 3 ont ce problème
  • 259 vues
  • Dernière réponse par casper rues

options supplémentaires

When I play any video on https://www.bilibili.com/ this chinese website After finish the video,The Firefox get white screen and crash And this happen every single time, There is nothing I can do The crash log is here: bp-c489f92a-e918-43ba-ab0b-589210240812

When I play any video on https://www.bilibili.com/ this chinese website After finish the video,The Firefox get white screen and crash And this happen every single time, There is nothing I can do The crash log is here: bp-c489f92a-e918-43ba-ab0b-589210240812

Solution choisie

I turned off "Automatically enable hardware acceleration", and it worked. Something could be wrong with AMD Graphics Drivers.

Lire cette réponse dans son contexte 👍 2

Toutes les réponses (4)

options supplémentaires

1940630798

When I play any video on https://www.bilibili.com/ this chinese website After finish the video,The Firefox get white screen and crash And this happen every single time, There is nothing I can do The crash log is here: bp-c489f92a-e918-43ba-ab0b-589210240812

Same problem. The issue started from ver 129.0. When the video in Bilibili ended, the website froze. I manually turned off all extensions and themes, but it didn't work. However, I enabled troubleshooting mode and the website worked fine.

Test url: https://www.bilibili.com/video/BV1bw4m1a7ZJ/

options supplémentaires

Hi

Thank you for that crash log. Looking at it, there appears to be a problem with a AMD driver installed on your computer. As a first step I recommend that you make sure that this is completely up to date.

options supplémentaires

Solution choisie

I turned off "Automatically enable hardware acceleration", and it worked. Something could be wrong with AMD Graphics Drivers.

options supplémentaires

sider said

I turned off "Automatically enable hardware acceleration", and it worked. Something could be wrong with AMD Graphics Drivers.

It sounds like turning off "Automatically enable hardware acceleration" worked for someone else, likely due to an issue with AMD graphics drivers. You might want to give this a try and see if it resolves your white screen problem too. If it helps, it could be a graphics driver compatibility issue.