Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

Learn More

Firefox keepy crashing for basically no apparent reason

  • 2 réponses
  • 0 a ce problème
  • 15 vues
  • Dernière réponse par slomovicv

slomovicv
slomovicv
more options

My browser keeps crashing for literally no reason. It's happened like 20 times in the last 10 minutes. I can't use it for more than 5 minutes without either my tab crashing or the entire browser crashing. Here is my latest crash report: https://crash-stats.mozilla.org/report/index/d2ea16e0-98a5-41d1-ad16-cf2fd0240324

The "Crash reason" is "EXCEPTION_ACCESS_VIOLATION_EXEC". I have tried changing out my RAM and updating my drivers. I have ran all the system check programs ("sfc /scannow", "chkdsk" and the Windows Memory Diagnostic) and they all report no problems. Please help me as soon as possible as I just can not continue using the browser like this.

My browser keeps crashing for literally no reason. It's happened like 20 times in the last 10 minutes. I can't use it for more than 5 minutes without either my tab crashing or the entire browser crashing. Here is my latest crash report: https://crash-stats.mozilla.org/report/index/d2ea16e0-98a5-41d1-ad16-cf2fd0240324 The "Crash reason" is "EXCEPTION_ACCESS_VIOLATION_EXEC". I have tried changing out my RAM and updating my drivers. I have ran all the system check programs ("sfc /scannow", "chkdsk" and the Windows Memory Diagnostic) and they all report no problems. Please help me as soon as possible as I just can not continue using the browser like this.

Toutes les réponses (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Sorry to hear about the crashes. I don't know whether sharing some more crash reports would help triangulate the issue, but in the meantime, is Firefox stable in Troubleshoot Mode? Here's how to check on that:

In Troubleshoot Mode, Firefox temporarily deactivates extensions, hardware acceleration, any userChrome.css/userContent.css files, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is running:

You can restart Firefox in Troubleshoot Mode using either:

  • "3-bar" menu button > Help > Troubleshoot Mode...
  • (menu bar) Help menu > Troubleshoot Mode...

and OK the restart. A small dialog should appear. Click the Open button.

If Firefox is not running:

Hold down the Shift key when starting Firefox. (On Mac, hold down the option/alt key instead of the Shift key.) A small dialog should appear. Click the Open button.

Note: Don't use the Refresh without first reviewing this article to understand what will be deleted: Refresh Firefox - reset add-ons and settings.

Any improvement?

Cela vous a-t-il été utile ?

slomovicv
slomovicv Auteur de la question
more options

jscher2000 - Support Volunteer said
Sorry to hear about the crashes. I don't know whether sharing some more crash reports would help triangulate the issue, but in the meantime, is Firefox stable in Troubleshoot Mode? Here's how to check on that: In Troubleshoot Mode, Firefox temporarily deactivates extensions, hardware acceleration, any userChrome.css/userContent.css files, and some other advanced features to help you assess whether these are causing the problem. If Firefox is running: You can restart Firefox in Troubleshoot Mode using either:
  • "3-bar" menu button > Help > Troubleshoot Mode...
  • (menu bar) Help menu > Troubleshoot Mode...
and OK the restart. A small dialog should appear. Click the Open button. If Firefox is not running: Hold down the Shift key when starting Firefox. (On Mac, hold down the option/alt key instead of the Shift key.) A small dialog should appear. Click the Open button. Note: Don't use the Refresh without first reviewing this article to understand what will be deleted: Refresh Firefox - reset add-ons and settings. Any improvement?

It does work normally in Troubleshoot Mode, although I've had it crash too. I will keep you updated if it continues to crash. I will also try disabling my extensions to see if that fixes things. Thank you for your help!

Cela vous a-t-il été utile ?

Poser une question

Vous devez vous identifier avec votre compte pour répondre aux messages. Veuillez poser une nouvelle question, si vous n’avez pas encore de compte.