Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Tabs keep crashing

  • 1 réponse
  • 1 a ce problème
  • 3 vues
  • Dernière réponse par Paul

toivoe61
toivoe61
more options

I've had Firefox since it's been around and not had this issue, I have a Mac with OS Monterey 12.6. Firefox is up to date and about two weeks ago with about 10 tabs open a tab crashed which probably hasn't happened in a couple years. I tried re-opening but it just crashed. I clicked the next and it crashed, then to the next and it crashed, etc. They all crashed soon as you clicked on them. I switched over to Chrome to see if I could even look something up because as soon as you clicked on anything with Firefox it crashed. I restarted Firefox and tabs just crashed. I let it sit and came back 8 hours later & all worked fine. A day later tabs started crashing again. On and off for the last two weeks tabs just keep crashing intermittently on Firefox and they only way to fix it is take a break and come back in an hour+. Then maybe a tab will crash and it will continue to work for a little while when you restart tab or maybe it will just crash as fast as you click Restart Tab. I currently have 2 crashed tabs and I'm surprised its letting my type this with a crashed tab, when I tried opening another, it just opened a crashed tab. I wouldn't doubt if it crashes in the middle of typing and I have to come back in an hour to finish. I can't find a solution on Google and if this keeps up, I'm going to have to drop Firefox as this happens throughout the day for work. Any Ideas what this might be? If you think it's a computer issue, I'll call Apple, but no solutions on Google make sense. Thanks for any help.

Note, these tabs are crashing on every site you can think of from Yahoo, Mail, Google, Facebook, Amazon, youtube, etc.

I've had Firefox since it's been around and not had this issue, I have a Mac with OS Monterey 12.6. Firefox is up to date and about two weeks ago with about 10 tabs open a tab crashed which probably hasn't happened in a couple years. I tried re-opening but it just crashed. I clicked the next and it crashed, then to the next and it crashed, etc. They all crashed soon as you clicked on them. I switched over to Chrome to see if I could even look something up because as soon as you clicked on anything with Firefox it crashed. I restarted Firefox and tabs just crashed. I let it sit and came back 8 hours later & all worked fine. A day later tabs started crashing again. On and off for the last two weeks tabs just keep crashing intermittently on Firefox and they only way to fix it is take a break and come back in an hour+. Then maybe a tab will crash and it will continue to work for a little while when you restart tab or maybe it will just crash as fast as you click Restart Tab. I currently have 2 crashed tabs and I'm surprised its letting my type this with a crashed tab, when I tried opening another, it just opened a crashed tab. I wouldn't doubt if it crashes in the middle of typing and I have to come back in an hour to finish. I can't find a solution on Google and if this keeps up, I'm going to have to drop Firefox as this happens throughout the day for work. Any Ideas what this might be? If you think it's a computer issue, I'll call Apple, but no solutions on Google make sense. Thanks for any help. Note, these tabs are crashing on every site you can think of from Yahoo, Mail, Google, Facebook, Amazon, youtube, etc.
Captures d’écran jointes

Toutes les réponses (1)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

We're sorry to hear that Firefox is crashing when you open it. Please do the following to give us crash IDs that will help us understand more about the crash.

  1. (OS X 10.6 or previous) Click the Finder icon in the dock. Your home folder will be selected. In the right side of the window, click the Library folder to open it. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder.
    (OS X 10.7 or above) Click the Finder icon in the dock. On the menu bar, click the Go menu, hold down the option or alt key and select Library. A window will open containing your Library folder. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder.
  2. Open the 5 most recent files with a text editor and copy the IDs.
  3. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.