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Trying to subscribe to Mozilla VPN, continually get error "Something went wrong. Please try again later."

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  • Dernière réponse par Andrew
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curtis.theoret
curtis.theoret

When I try to purchase the VPN service, I get up to the screen shown in the attachment, fill in my credit card information (I have tried several cards now), and get the error:

"Something went wrong. Please try again later."

I'm sure I'm entering everything correctly, and I have tried a dozen times over the course of a couple weeks. I want to purchase the service, but I'm not getting enough information about the issue to troubleshoot effectively.

When I try to purchase the VPN service, I get up to the screen shown in the attachment, fill in my credit card information (I have tried several cards now), and get the error: "Something went wrong. Please try again later." I'm sure I'm entering everything correctly, and I have tried a dozen times over the course of a couple weeks. I want to purchase the service, but I'm not getting enough information about the issue to troubleshoot effectively.
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Toutes les réponses (1)

Andrew
Andrew

Can you try disabling any add-ons you have installed? Also, try clearing your cache and cookies.

What country are you located in and what is the state/province and country associated with the credit card?