Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus
Résolu Archivé

I have lost all my login and passwords. How can I recover them?

FredMcD a répondu
alb.matteucci

I have lost all my login passwords after I reset fire fox. How can I recover all my password logins.?

I have lost all my login passwords after I reset fire fox. How can I recover all my password logins.?
Lire cette réponse dans son contexte

Solution choisie

Mac: Show in Finder

Toutes les réponses (3)

hello

alb.matteucci

please follow the instruction step by step to get password

  • Open the Firefox web browser.
  • type about:support on url bar press enter
  • Click on the "open folder" link near the top of the page that opens; this opens the profile folder.
  • Close Firefox.
  • Check if you see a file called logins.json.corrupt.
  • If you do, rename the file to logins.json to fix it.
  • Start Firefox. The passwords should be available again.

i hope resolved your problem then mark solution.

thank you and regards,

arman

Thanks Aram. I opened fire fox and put the URL in that you indicated. It takes me to a website for troubleshooting but I can find no 'Open folder' link. What do I do now?

Solution choisie

Mac: Show in Finder