Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

need to uninstal firefox but don't have password

claire3
claire3
more options

Dear all, I need to uninstal firefox from my mother's old Mac computer as it seems to be causing problems with slowness of booting up. But no one knows the Firefox account password, which is needed in order to uninstal it (the only person who knew it is unfortunately deceased). How should we proceed please? thank you.

Dear all, I need to uninstal firefox from my mother's old Mac computer as it seems to be causing problems with slowness of booting up. But no one knows the Firefox account password, which is needed in order to uninstal it (the only person who knew it is unfortunately deceased). How should we proceed please? thank you.

Solution choisie

Hi claire3, you should be able to uninstall Firefox without knowing the Firefox Account password. The steps are different on Mac than Windows, so I'll point you to this article: Uninstall Firefox from your computer. If the article doesn't show steps for Mac, open the "Editing Tools" section on the left and use the operating system selector to switch the article to Mac.

Any luck?

Lire cette réponse dans son contexte 👍 1

Toutes les réponses (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Solution choisie

Hi claire3, you should be able to uninstall Firefox without knowing the Firefox Account password. The steps are different on Mac than Windows, so I'll point you to this article: Uninstall Firefox from your computer. If the article doesn't show steps for Mac, open the "Editing Tools" section on the left and use the operating system selector to switch the article to Mac.

Any luck?