Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

Learn More

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Very recently neither Bookmarks nor History will display.

  • 2 réponses
  • 1 a ce problème
  • 26 vues
  • Dernière réponse par Mark_Bailey

Mark_Bailey
Mark_Bailey
more options

Very recently when clicking to show all bookmarks or history, a second window pops up with headers but no content. When I go to book a new page, Firebox knows the tags I previously created.

I tried a restore of bookmarks, which failed.

Thanks for your help.

Very recently when clicking to show all bookmarks or history, a second window pops up with headers but no content. When I go to book a new page, Firebox knows the tags I previously created. I tried a restore of bookmarks, which failed. Thanks for your help.

Solution choisie

Hi, you are using v54.0.1 so you really should update to the latest version 61.0.2 To update it, you can press the Alt key to bring up the main menu bar > Help > About Firefox. If it still won't update, you can download the latest version from https://www.mozilla.org/en-US/firefox/all/

If you use Flash, that also needs updating - https://get.adobe.com/flashplayer/otherversions/ - take care to deselect any optional offers!

If for some reason you don't want to update, hold down the Shift key when you start Firefox to start in Safe Mode. More - Diagnose Firefox issues using Troubleshoot Mode.

If it works in Safe Mode, disable any theme or extensions you have - 3-bar menu > Add-ons > Themes/Extensions and restart Firefox; then if it's OK, re-enable them one by one until you find the culprit. You may need to restart Firefox after enabling some extensions.

If your question is resolved by this or another answer, please take a minute to let us know. Thank you!

Lire cette réponse dans son contexte 👍 0

Toutes les réponses (2)

Scribe
Scribe
more options

Solution choisie

Hi, you are using v54.0.1 so you really should update to the latest version 61.0.2 To update it, you can press the Alt key to bring up the main menu bar > Help > About Firefox. If it still won't update, you can download the latest version from https://www.mozilla.org/en-US/firefox/all/

If you use Flash, that also needs updating - https://get.adobe.com/flashplayer/otherversions/ - take care to deselect any optional offers!

If for some reason you don't want to update, hold down the Shift key when you start Firefox to start in Safe Mode. More - Diagnose Firefox issues using Troubleshoot Mode.

If it works in Safe Mode, disable any theme or extensions you have - 3-bar menu > Add-ons > Themes/Extensions and restart Firefox; then if it's OK, re-enable them one by one until you find the culprit. You may need to restart Firefox after enabling some extensions.

If your question is resolved by this or another answer, please take a minute to let us know. Thank you!

Mark_Bailey
Mark_Bailey Auteur de la question
more options

Problem was solved by upgrading to latest version.